Benefits
These are the three types of retirement plans that UMMH offers.
What is a pension plan, 401K and 403B?
In this software system you will find information about your compensation, Total Rewards and Pay Change History information.
What is Workday?
A manager calls about an employee being injured while working, what do you do?
Transfer to Employee Relations.
ARE stands for this.
Annual Required Education
True or False: Interview evaluation forms are part of an employee's personnel file and subject to release to the employee on request.
False
This grant program helps caregivers who are experiencing an unexpected non-recurring personal emergency that affects their ability to meet their essential personal expenses.
What is the EASE program? or Emergency Assistance Support for Employees.
A caregiver has called to ask if she gets a shift differential and OT at the same time. What other information might be important to know in order to help answer her question?
Is the caregiver a union or non-union employee?
If non-union, what entity and location do they work? This will help determine which policy applies.
This is what the EEOC defines as a hostile work environment.
The victim belongs to a protected class.
The victim was subjected to unwanted verbal or physical conduct.
The harassment was based on the victim’s protected class.
The harassment was a condition of continued employment, or the harassment created an offensive, intimidating, or hostile work environment.
Workday will be replacing these two learning and performance development systems.
My Compass
E-Learning 4U
True or False: Every candidate that applies to UMMH, before the job offer is made, a reference check must be conducted.
False:
External candidates that are NOT going to have a managerial role do NOT need references.
After this length of time an employee that is over 18, and otherwise eligible is considered "Vested" in the UMMH Pension Plan.
When you've completed three years of vesting service (1,000+ hrs/year) or when you reach normal retirement age (65).
If you're covered by a collective bargaining agreement, vesting requirements are based on the bargaining unit of which you are a member.
Give one of seven examples of non-work activities that are compensable.
Fire drills
Rest periods of 15min or less
Traveling between work sites
waiting while "on duty"
Restrictive on-call arrangements
Meal periods when not substantially relieved from duties.
These individuals work as a bridge between union officials, employers (Employee Relations), and the union member. They assist union members with contract issues, and grievances.
Who is a Union Steward?
A Manager submits an HR General Inquiry e-form request to register employees for a mandatory learning course. What do you do?
Tier 1 Representative reassigns ticket to Tier 2 Learning.
A candidate is calling to complain that he was subject to a drug screen test when one of his friends that works here was not. What do you do?
Lead with empathy. Hiring policy is that drug tests are randomly selected. If they are an active candidate, they must be in contact with a Talent Acquisition Consultant, direct them back to that person.
True or False: UMMH Has a Tuition Assistance program for non-union employees, but this only covers college and university degrees, not certificates.
False:
The maximum payment toward a certificate program is $500 annually. More may be paid toward certificates highlighted in the Workforce Development Program.
Manager groups are assigned "partners" within the COEs so that they can go to this person with specific questions under that expertise.
A caregiver has called asking about how to request a salary raise for themself. What do you say/do?
Advise the caregiver to start by talking to their manager and present your case and rationale. Let them know that if their manager agrees, they will need to present your case to their Compensation Partner for review.
A caregiver has called to report a "hostile work environment". What they describe does not equate to the definition of a HWE and it sounds like the caller may have some mental health issues. What will you say / do?
Ultimately transfer to employee relations.
Be careful about playing therapist. We may be tempted to point out the great Wellness services we have and at times that might be appropriate. In this case offering EHS / Wellness services may escalate the caller.
A new caregiver is calling about rescheduling their Lean White Belt Training. What do you do?
Tier 1 Representative reassigns ticket to Tier 2 Learning.
An employee submits a HR General Inquiry e-form asking about open positions they heard about in another department wanting to know more about transferring. How do you respond?
Tier 1 Representative reassigns ticket to Tier 2 Recruiting.
True or False: You must have worked at UMMH for 1 year before qualifying for PFMLA?
False:
PFMLA is a state covered benefit. The state sets the eligibility requirements.
You must have been working any job in the state over the past year and made at least $6,000.
True or False: An HRSC Agent can navigate to a caregivers Workday profile and view that person's job description, but caregivers cannot see their own job description.
True: Employees cannot see their own job descriptions in Workday, so Solution Center Representative will need to provide the description to the employee.
If faced with a claim for Failure to Reasonably Accommodate Disability, an employer will be liable unlee in can show this.
That while the proposed accommodation(s) are reasonable in general, they would pose an "undue hardship" - "significant difficulty or expense" given the employers resources and operational requirements.
Employee submits General E-Form Inquiry about how and when to complete Employee Performance Self Assessment Response during Performance Review Cycle. What do you do?
Tier 1 Representative reviews the case, provides a response based on employee and LOA and benefits information, updates details in case, and closes SNOW ticket.
A caregiver has called to ask about a family member that will be immigrating from Brazil. The family member has been an Emergency Doctor for almost 20 years. Can they work at UMMH?
Maybe.
You can also let the know that anyone can apply to open positions posted on the UMMH website.
You can provide them with the policy for "Visa and Permanent Residency Sponsorship Policy 4086".
You can also consult with the Tier 2 Recruiter specialist for more info.