Tools
This is system is often referred to as the biller.
What is Agent OS
What is 14 days?
This is the copilot article that includes a section for hot topics.
What is Gen8404?
This tool aids in assisting customers with managing their online portal information.
What is CIMT?
This is the escalation pathway to request that an account credit is extracted as refund.
What is verify refund?
This Copilot article outlines UCM ticket pathways.
What is How6347?
This tool helps to correct out of sync conditions.
What is SM Tool Kit?
This is the pathway to sync a lines device information (MDN, DPP/EIP, ICCID, Line ID, Rate Plan, Line Status)
What is DPP/ IMEI Sync?
This resource allows you to review active insurance claims.
What is Assurant's Trade in Portal
This tool helps to locate returned/ exchanged devices.
What is CTDI returns report
These personnel(s) may request a transfer PIN or initiate line cancellation
What is authorized users/ Account holders?
This tab in Agent OS allows you to review bundled services packaging.
What is the ordering tab?
This tool helps to assist customers with locating their WIFI username and password.
What is WIN?
This is the process of combining of two mobile accounts with the same AH.
What is an account merge?
This support article is provided to customers who are receiving notifications linked to another Spectrum account.
What is EHH779 Submitting a request to remove phone number?