K&N
True or False:
K&N is #1 in air freight
True
True or False:
EXPD's strategy/positioning focuses equally on high volume & low volume accounts- offering the same rates, dedicated teams, etc.
False:
Higher volume accounts get preferential treatment & lower volume accounts subsidize the higher volume accounts.
True or False:
CHR's pricing strategy is to go below market cost when they can to win business
False:
They don't go below cost on the ocean side & rarely go below cost in air freight. Every now and then, they run campaigns to shore up market share.
How many offices does K&N have globally?
Over 1,100
What is the company size in terms of shipment volume? (How many TEUs?)
Over 4.4million TEUs
What’s the source of EXPD's tracking data?
Human operators batch updating shipments / integrations with carriers
True or False:
Although CHR aims to keeo the customer happy, they do a poor job at keeping the customer engaged. When you work with CHR, you work under the paradigm that is “No news is PHENOMENAL news”
True
True or False:
K&N's ocean/air rates are extremely high & noncompetitive
False:
They have the best ocean/air rates in the market if they so choose. If they want to beat the carrier, they will not be beaten & have the ability to push the carrier if necessary.
How do they display/handle shipment notifications & exceptions? (How are they notifying their clients?)
Shipment notifications via email & exceptions are displayed via excel docs & analytics dashboards
What’s the source of CHR's tracking data & is this data provided in real-time?
Carrier websites, no
Which users can collaborate within K&N's portal?
Only OMS accounts - vendors to consignee communications
True or False:
Every account at EXPD gets a dedicated team
False:
Only high volume accounts get a dedicated team, low volume accounts typically work with one point of contact for all functions
On a scale of 0-10, CHR clients rate data quality and completeness (technology) a ____
4