the conscious practice of focusing entirely on a speaker to fully understand their verbal and non-verbal message, including their feelings and intent
Active listening
is a setting characterized by chronic negativity, dysfunction, and harmful behaviors that undermine employee well-being and productivity
toxic environment
free from danger
secure
accurately and transparently conveying your true thoughts, feelings, and needs without misleading or deceiving others
Being honest in communication
something or someone that is not dependable, reliable, or worthy of confidence and belief
less trusted
free from disturbance
peaceful
recognizing and honoring a person's established limits on behavior, communication, physical space, time, and other personal preferences to ensure their comfort and safety
Respect people's boundaries
a negative perception of one's own worth and abilities, characterized by a lack of confidence
a safe, supportive, and encouraging atmosphere that fosters growth, engagement, and success by promoting respect, trust, and motivation among students and educators
positive learning
the ability to understand and share the feelings of another.
Empathy
a strong feeling of annoyance, displeasure, or hostility.
Anger
a heightened level of participation, interest, emotional connection, and attention from an audience, whether they are students, customers, or employees, leading to more impactful experiences and better outcomes
increased engagement
to express genuine regret for a mistake or offense, accepting responsibility without making excuses, showing empathy for the other person's feelings, and demonstrating a commitment to changing the behavior that caused harm?
Apologize sincerely
the failure or significant disruption in the effective exchange of information between individuals or groups, leading to misunderstandings, confusion, and inefficiencies
Communication breaks down
a way of interacting that emphasizes empathy, active listening, and constructive language to foster understanding, build relationships, and promote well-being
Positive Communication