General Questions
What is the purpose of the CPA?
To promote social and economic welfare of South African consumers by ensuring a fair marketplace.
What is "direct marketing" under the CPA?
Approaching a person to promote goods/services via mail, electronic communication, or in person.
Can suppliers charge different prices based on race/gender?
No, unless justified by reasonable grounds (e.g., targeted needs).
Suppliers can override CPA terms in contracts.
False (prohibited under Section 48).
Name three rights protected under the CPA.
Right to privacy, right to choose, right to fair value/good quality.
How long is the cooling-off period for direct marketing sales?
5 days to return goods
Can a supplier force a consumer to buy additional goods?
No, unless it benefits the consumer financially/efficiently.
Are women-only shoe promotions discriminatory?
No, if targeting a specific need (e.g., gendered product design).
Does the CPA apply to employment contracts?
No.
What is "bait marketing"?
Advertising goods/services as available at a specific price/place without sufficient stock.
What is an example of an "unfair term" in a contract?
A clause waiving CPA rights.
A gym contract auto-renews after 1 year. Is this allowed?
No, auto-renewal beyond the fixed term violates Section 14.
What is the threshold for juristic persons to qualify as "consumers" under the CPA?
Annual turnover below R2 million.
What must a supplier disclose under the "right to information"?
Prices, terms, and intermediaries’ roles in plain language.
What is the implied warranty under Section 56?
Goods must be defect-free, durable, and fit for purpose.
True or False: Cooling-off periods apply to all contracts.
False (only direct marketing/unsolicited goods).