The year is...
In what year was the New Jersey DMV founded under the Office of the Secretary of State
1906
This is how we represent ourselves in public service by exhibiting excellent service, quality, and efficiency in all we do.
Professionalism
This is the psychological identification of feelings, attitudes, and feelings of another person.
Empathy
This is what people do as a message is sent out, then received or interpreted by another person.
Communicate or Communication
This is the first component of emotional intelligence. It’s your ability to recognize your own emotions and their effects.
Self-awareness
When were the first license plates issued?
1908
This might be described as doing the right thing when no one is looking. (Hint: remember we vigorously fight fraud!)
Integrity
The three types of empathy we reviewed are emotional, empathetic, and what?
Cognitive
This is the vehicle by which the message is transmitted, like an email or text.
Channel
This is how we manage the emotions of others and use your own emotional awareness to construct positive relationships.
Ability to build relationships
In what year did the DMV become a part of Law and Public Safety?
1944
We are courteous and supportive in all of our interactions with the internal and external customers.
Respect
This is when you quite literally feel the person's emotions alongside them.
Emotional Empathy
This is the response to a transmitted message, like a smile, glaring eyes, or a frown.
Feedback
This is marked by the interest in learning.
Motivation
In what year did the first statewide count of traffic deaths occur?
1915
Along with flexibility, this is how we approach challenges in order to improve how we do business.
Creativity
This is the ability to see someone and know what they are feeling.
Cognitive Empathy
This is how we draw meaning from symbols or a message we receive.
Decode or Decoding
Using this we can identify social cues to establish a common ground and build networks.
Social Skills
In which year did inspection stations become mandatory?
a. 1918 b. 1928 c. 1938 d. 1948 e. 1958
1938
We say what we mean, and we mean what we say.
Accountability
This may seem like empathy, it is not because with this you are feeling bad for someone due to their situation.
Sympathy
This is what is being communicated.
Message
This is special way of describing the ability to control your own impulses.
Self-Regulation