Can We Subrogate Mother Nature?
Repairs above __ ft. may require additional labor, ladder jacks and scaffolding.
20
Deduct individual openings greater than ___ square feet, including doors, missing walls and windows
32 Square Feet
The current Claims President at Progressive
John Murphy
Progressive makes it clear to us that customer service/experience is a top priority by putting it into our ____ __________.
What is 'job objectives'?
You'll check the policy for this endorsement when handling building code upgrades
Ordinance & Law Endorsement
Apply __ depreciation when painting or staining a fence from corner to corner
Wire shelving should be estimated by __
Linear Foot
While driving a company vehicle, you are permitted to use your mobile device if you are
Parked.
(Bluetooth technology is also not permitted while driving unless using GPS that is hands free)
If our actions taken while handling claims builds customer _________, it will make that customer more likely to stay with us.
What is 'confidence'?
This type of metal roofing has a continuous S or wave-like pattern with visible exposed fasteners.
Corrugated
This Xactimate code would be used when accepting an invoice for tree removal.
DMO TREEBID
(Make sure to separate Tree removal and debris removal if all on one invoice)
When estimating to remove tile shower and surround, do not estimate for the removal of this - as it is included in the tile removal line item
Backer Board
Employee Engagement, Accuracy & Efficiency and Customer Experience
Our Guiding Principles
Responding with compassion is one way we demonstrate ________ to our customers.
What is 'empathy'?
This L Shaped flashing is used on eaves as an alternative to drip edge.
Gutter Apron
If estimating to stain exterior surfaces such as fence runs or wood siding elevations, we would include this step first
Cleaning with light pressure and chemical spray to prep surface.
No additional estimate line items are needed for undamaged baseboards, doors and trim if using this repair method.
Stain & Finish
The year Progressive secured controlling interest investment in American Strategic Insurance
2014
Prioritizing quality with speed is one way we demonstrate ________ to our customers.
What is 'urgency'?
Designed for metal roofs, tile roofs or areas exposed to high temperatures for extended periods.
High Temp Ice & Water barrier (vs. Ice & Water Barrier)
This type of siding is made from plywood or oriented strand board (OSB) with vertical grooves
T1-11 panel siding
This type of flooring consists of small hardwood strips assembled into patterned veneers and creates a repeated, geometric pattern across the floor.
Parquet
To become the most trusted claims organization, delivering easy and caring experiences that instill confidence and help our customers move forward.
Our Claims Mission
Maintaining professionalism is one way we demonstrate _________ to our customers and is fully backed by Aretha.
What is 'respect'?
When replacing a solar panel, you must also include these two line items
Mounting Hardware & Labor