TSYS Screen
Where can we locate pending transactions on TSYS?
WFRD/ICAU
True or False:
We can accept customer's OTP from a previous conversation.
False. We must send a new OTP.
How can a customer reactive a dormant account?
Customer must complete one of the following:
Withdrawals
Deposits
Bill Payments (refer to EBP – Make Bill Payment)
Transfers
Back soon is located on the left, middle or right side of the statuses?
Middle.
Weighing around eight pounds, this is the human body's largest organ?
The Skin.
Where can we locate posted transactions on TSYS?
IACT/WFRD
True or False.
Since the customer is messaging us from their Easyweb profile, no further authentication is needed to complete a points redemption.
True. Points redemption is considered low risk.
True.
Can you search your away reason in Live Person?
Yes, you can search it by typing it out in the search bar.
Before embarking on a solo career, Beyoncé was part of what R&B group?
Destiny's Child
Where can we locate customer's Statement on TSYS?
The T-Verification form can be used to High Risk authenticate the customer.
False. We no longer use the T-Verification form.
If a customer has a total 8345 Reward Points and are closing their TD Credit Card, can their points be redeemed?
No, they must have atleast 10000 points.
Under predefined content in Live Person, what options are available?
TDCT
TDCT Secure forms
MBNA
Money In
Uncategorized
What is the fifth sign of the zodiac?
Leo
Where can we locate when the last card request was made?
RCRD
True or False:
We can authenticate customer with either their debit card or credit card number.
False.
On what screen can we see customer's Loan Interest Paid Amount in Host?
CCS EFIN
What are the available options on the Kebab menu?
Copy as Plain Text
Return to Queue
Transfer conversation
Private Message
Close Conversation
What was the first animal to ever be cloned?
A Sheep.
IAGI page 2.
If a parent is messaging in from their child's profile, can we assist them?
Yes, but their full legal name must be confirmed via the T-Secure form and there must be an MCOM with their name.
Can we combine a customer profile via Digital Conversations?
Yes, but only if all the information matches on both accounts.
On which tab can we locate the Agent Survey?
Agent survey is located on the third tab.
Psalm, Saint, and Chicago are the names of what?
Kim Kardashian and Kanye's children