Contacts
This person is the go to for security related issues.
What is Ground Security Coordinator (GSC)?
These will be solicited in the gate area, on their app, or even at the ticket counter.
What are volunteers (VOLS)?
This type of passenger is willing to change their travel plans and receive travel voucher compensation.
What is a VOL?
When an aircraft is too heavy to carry all booked passengers.
What is a weight restriction?
The priority list.
What is CTRL+L, F1?
This desk helps customer service agents with PNR's, ticketing issues, etc.
What is CRC?
This list is found in CTRL+O, F10, and is used to view the volunteers for an OS flight.
What is the Volunteer list?
The Notice of Compensation (NOC) is required to be given to this type of passenger.
What is INVOL?
Hotels, meals, and transportation for denied passengers is issued with this application.
What is HMT?
An agent can print the Notice of Compensation with this command.
What is CTRL+O, F2?
This site is like the Google for American Airlines.
What is Webref?
These would be added to a passenger's reservation to document their volunteer status and compensation amount.
What are remarks?
A passenger with a DV voucher type.
What is a VOL?
A voucher has been replaced with this option.
What is a trip credit?
Changing the authorized passenger count.
What is CTRL+X, F2?
This person would help in the event there is an issue with a service animal or disabled passanger.
This is the process for accessing the order of removal list.
What is CTRL+O, F10, select Y cabin, list type downgrade?
DOD must be contacted before processing this type of denied boarding.
What is INVOL?
This is the final step when working an OS flight.
What is printing the Oversold Report (OSDP)?
Accessing the oversales list.
What is CTRL+O, F10?
This desk would help an agent process compensation amounts for an oversold flight.
What is the Day of Departure Desk (DOD)?
Do not remove this segment from the VOL's PNR.
What is the original/OS segment?
This type of passenger must be offered a check for compensation if denied boarding.
What is an INVOL?
On the priority list an INVOL shows as this.
What is an OS?
An agent can do this Qik command to view the compensation amounts for an oversold flight.
What is CTRL+O, F1?