VALUES
BEHAVIORS
COMPETENCIES
BUSINESS
TEAM TALK
100
An organizational orientation towards satisfying the needs of potential and acutal customers.
What is Customer Focus?
100
Work as a team to achieve common goals
What is Common Purpose?
100
Demonstrating active listening skills; paraphrasing information to ensure understanding
What is Communicating Effectively?
100
SOP stands for this.
What is Strategic Operational Program?
100
New activations, add-a-lines, and migrations earn this many bonus points per CTN.
What is 2,000?
200
Examples are: greeting your peers, not interupting when someone is speaking
What is Respect?
200
Demonstrate energy, excitement and pride in the company to customers and each other.
What is Enthusiasm?
200
Staying current on policies and procedures; keeps up to date on competitor offerings.
What is applying Product and Technical Knowledge?
200
These are the 4 parts of our Business Model
What are leadership excellence, associate passion, customer advocacy, superior results?
200
The reason why we encourage customers to try our service and phones out.
What is 30 day guarantee?
300
Examples of this are making a decision on your own after reviewing an account in detail.
What is Empowerment?
300
Be a strong, proud advocate for the team and the company
What is Passion?
300
Demonstrates care and empathy when responding to a customer's need;Strives for one call resolution avoiding unneccesary repeat contact or escalaton
What is Focusing on Customers?
300
This is something that can be provided each quarter to help improve one certain area of your individual performance.
What is Development plan?
300
DAILY DOUBLE New $39.99 single line belief plan includes all of these.
What is 450 minutes, triple airtime, daily data, 100 monthly points?
400
This is our newest Value.
What is Winning?
400
Demonstrate care and concern for others
What is Unselfishness?
400
Explain and recommend our plans, products and services by building value specific to the customer's needs and by responding to trigger statements.
What is Identifying and Resolving Customer's Needs?
400
(DAILY DOUBLE) There are this many values at U.S. Cellular. There are this many behaviors at U.S. Cellular.
What is 7 (values) and 10 (behaviors)?
400
New belief plan with vertical adds is offering a text plan that includes how many text messages for $10.00.
What is 500 text messaging option?
500
Doing the right thing
What is Ethics?
500
Adapt to new, different or changing requirements in a constructive manner.
What is flexibility?
500
Creating customer advocates, asking for referrals.
What is Influencing with credibility?
500
DAILY DOUBLE We will proudly and ____________ provide the _______ _________ ____________ _____________. Customers expect it-We Deliver!
What is passionately and World's Best customer experience?
500
To encourage friends and family to use their voucher toward starting service with us.
What is Associate Advocacy Campaign?
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