We have how many of these in the Dynamic Organization?
What is 7?
100
This is how many behaviors we have.
What is 10?
100
Demonstrating active listening skills; paraphrasing informaton to ensure understanding
What is Communicating Effectively?
100
This is how many customers we have on belief plans, but they may not always understand how to earn or redeem belief points?
What is 3 million customers?
100
What does the letter D stand for in the Acronym CDEEPR?
What is Diversity?
200
Moral Principles
What is Ethics?
200
A strong fondness, enthusiasm, or desire for the entire organization at U.S. Cellular
What is Passion about the company and jobs?
200
Demonstrates an understanding of the short-and long-term implications of decisons; Implements creative, innovative approaches that are beneficial to customers and U.S. Cellular
What is Making decisions?
200
This is the way to incent you for demonstrating the value of our rewards program whenever it's appropriate to do so with your customers.
What is the rewards challenge?
200
What is CUPOFMETAL?
The Acronym for the Behaviors.
300
To give power or authority; to authorize; to enable or permit
What is Empowerment?
300
Reliance on the integrity, strength, ability; Hope or confidence in something
What is Trust?
300
Demonstrates care and empathy when responding to a customer's need;Strives for one call resolution avoiding unneccesary repeat contact or escalaton
What is Focusing on Customers?
300
Daily Double
THis person sent out an email on Monday speaking about the Rewards challenge?
What is the percent of customers who are registered in My Account and have used any reward points?
Who is Carter Elenz?
What is 43%
300
Check this daily for updates and changes to stay current.
What is the Buzz?
400
Difference; Unlikeliness; Variety
What is Diversity?
400
Susceptible of modification or adaptation. Our team shows a lot of this :)
What is Flexibility?
400
This is an example of what is involved when connecting with a customer.
What is good tone, empathy, appreciation, respect for customer and their time?
400
(DAILY DOUBLE)
*Builds relationships based on honesty and trust
*Proactively provides assistance and expertise to other associates
*Keeps promises and commitments
*Shares critical information with others to facilitate team develpment
*Deals with other associates in a fair, consistent, and respectful manner
*Maintains a positive attitude when faced with change
What is Contributing to Team Effectiveness?
400
Weekly Newsletter with company updates and changes.
What is Dynamically Speaking?
500
This is a list of the 7 values of the Dynamic Organization
Waht is customer focus, ethics, pride, empowerment, diversity, respect, winning?
500
This is 5 of the 10 behaviors.
What is common purpose, passion, trust, flexibility, willingness to learn, openness, motivation by values, not fear, enthusiasm, unselfishness, confidence in the company, its owner and each other?
500
These are the 3 components of World's best customer experience. They are to be done with every customer interaction.
What is connect, solve problems, add value?
500
Leadership Excellence, Associate Passion, Customer Advocacy, Superior Results.
What is the D.O. Business Model?
500
The recognizing company for our award winning Customer Service.