The Escape Game!
List the 6 values.
Passion
Integrity
Growth
Teamwork
Excellence
Creativity
How many games do we have?
6
List the hierarchy of communication
Preset Clues
Custom Clues
Speaker
Room Entry
When should we do bathroom checks?
Every 2 hours
When should the efficiency checks be sent to management?
9am
3pm
9pm
What is our mission statement?
To design and deliver epic interactive experiences for every single guest
List the difficulty of each game
Playground- 6/10
Gold Rush- 7/10
Mission: Mars- 8/10
Special Ops- 8/10
Heist- 8/10
Prison Break- 9/10
What is the most important thing when resetting?
The setup sheet
What is the refund policy?
48 hours before the game for a full refund
What does CGP stand for?
Continuous Gracious Pressure
List the bicycle approach for TEG.
Magic and Logic
Name a value and the correct sentence.
Teamwork- We can best accomplish our goals by selflessly working together.
Excellence- We are relentless in our pursuit to be the best
Growth- We believe in expanding our business and developing our team members.
Passion- We love our guests, our brand, and our games.
Creativity- We are always expanding the boundaries of what is possible
Integrity- We endeavor to honor god through hard work, honesty, fairness, and generosity.
List the bicycle approach for Game Guides.
Empathy and Expertise
List the bicycle approach for GES
Service and Hospitality
List the bicycle approach for Team Leaders.
Hard skills and Soft skills
To define and dominate the escape game industry and disrupt the world of entertainment
What are the steps for Service Failure Recovery?
Listen
Empathize
Apologize
Do More
List the 9 mission essentials.
I promote a positive atmosphere
I am professional
I stay relevant
I share my location
I keep it clean
I preserve the production
I am on time
I respect everyone
I honor every single guest
What are TEG's hospitality habits? (5 c's)
Care
Customize
Courtesy
Cleanliness
Communication
What are the four A's?
Attitude
Awareness
Appreciation
Adaptability
List 6 of our locations!
Atlanta
Austin
Chicago
Cincinnati
Dallas
Houston
Irvine
Jacksonville
King of Prussia
Las Vegas
Minneapolis
Nashville
New Orleans
New York City
Orlando
Pigeon Forge
San Francisco
Name all the values and the corresponding sentences.
Teamwork- We can best accomplish our goals by selflessly working together.
Excellence- We are relentless in our pursuit to be the best
Growth- We believe in expanding our business and developing our team members.
Passion- We love our guests, our brand, and our games.
Creativity- We are always expanding the boundaries of what is possible
Integrity- We endeavor to honor god through hard work, honesty, fairness, and generosity.
What are 4 of the guests mindsets?
optimist
win at all costs
enthusiast
purist
What is the xola code for AAA members?
member_15
What are the steps for effective communication?
Think
Tune- in
Tone
Timing
Tact