Natural (7)
______ does not mean a naturally born speaker.
What is:
Natural
What is the most important tip to learn more about your audience?
What is:
Talking with people within the organization and asking LOTS of questions
What is the average daily time (%) people spend practicing communicating?
What is:
0-2%
Maintaining this can help you think more clearly, and respond appropriately
What is:
Composure
What type of pause is used when you only need 10 seconds to formulate a response?
What is:
The extended pause
If a presenter is ____, they will sound as though they are having a lively conversation rather than sounding scripted.
What is:
Engaging
What does it take to ask and get answers to your questions about the audience/ company?
What are:
2-3 phone calls
When can repetition be harmful instead of helpful?
What is:
Reinforcing bad habits (hands in pockets, eyes locked on the floor, etc.)
If you know you are right, don’t be mean.
Handling an unprofessional attack gains you this.
What is:
Respect
What type of pause is used in trainings, seminars or a situation where you want to encourage participation?
What is:
Opening the question to the group
What can these skill sets help with in the career world?
What are:
Job Interviews
What is a pet peeve of employers mentioned in chapter 8?
What is:
A total lack of knowledge by students about what the companies do.
Example: Asking, “So, what do you guys do?”
List 3 examples of when you would communicate or present throughout the workday
WHAT ARE:
Conversations, Meetings, Phone calls, Voice mails
OR
Anytime you are speaking or listening
If you do not understand a question, what should be asked for?
What is:
Clairification
What are you supposed to do when asking a question to a team member during a presentation?
What is:
Saying the first name of the team member to direct the question to them
What are the two hiring attributes listed most often by corporate recruiters?
What are:
Communication and Interpersonal skills
Finish the quote: (3 parts)
"The quickest way to connect with an audience is by demonstrating that you understand…"
What are:
Their business, issues, and concerns
Who said this?:
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”
Who is:
Aristotle
You will lose your audience if focusing on only a few people and maintaining eye contact with only them.
Instead you should practice what?
What is:
Involvement
How can you “keep it simple”during a presentation?
What is:
Not feeling compelled to elaborate on a topic that a team member already completed
Besides rehersing, what other skill can help a speech sound less awkward and flow better?
Memorizing
What is rule 405 of the New York Stock Exchange (NYSE)?
What is:
Know your customer
What are three delivery skills that the book suggests we work on daily?
What are:
Posture, Gestures, Eye Contact, Voice Volume, Inflection, and Filler
This is considered standing your ground with the calm presence of a professional.
What is:
Taking Charge
What are the three tools used in Health Care Town Halls?
What are:
Not insulting the audience
Giving undivided attention to the person asking questions
Choosing your venue for the right reasons