F&B Basics
This is the first meal of the day, typically served in the morning.
What is breakfast?
A small, sharp tool used for peeling fruits and vegetables.
What is a peeler?
The polite word you say when handing a guest their order or bill.
What is "Here you go" or "Enjoy your meal"?
This picturesque nickname describes Shillong's green hills and cool weather, often drawing comparisons to a European country.
What is the "Scotland of the East"?
The state of Meghalaya is often called "The Abode of..." what?
What are clouds?
The section of a restaurant where hot and cold dishes are prepared.
What is the kitchen?
This large, usually wooden or plastic, surface is used for cutting ingredients safely.
What is a cutting board?
This is the appropriate action to take if a guest drops their fork on the floor.
What is replacing it with a clean one?
This golf course in Shillong is one of the oldest and largest in Asia, often called the "Gleneagles of the East."
What is the Shillong Golf Course or Golflinks?
In Meghalaya, the traditional society of the Khasi, Jaintia and Garo tribes follows this system where lineage and inheritance are traced through the mother.
What is matrilineal system?
This general term refers to all items guests consume, including food and drinks.
What are food and beverage (F&B)?
Used to measure small amounts of liquid or dry ingredients, such as a teaspoon or tablespoon.
What are measuring spoons?
A guest asks about ingredients due to a food allergy. Your first action should be to check this for accurate information.
What is the allergen chart/menu or consult the chef?
Dominating the cityscape with its impressive Gothic architecture and stained-glass windows, this prominent religious building is one of Shillong's most famous landmarks.
What is the Cathedral of Mary Help of Christians (or Mary Help of Christians Cathedral)?
This traditional musical instrument, a type of drum, is often played during Khasi festivals and dances.
What is a Ksing or ka Bom?
A short period, typically in the afternoon, when some restaurants close between lunch and dinner service.
What is a break/intermission or siesta?
This handheld device is used to beat eggs or whisk sauces until smooth.
What is a whisk?
When a guest complains about the temperature of their food, your immediate polite response should be to offer this.
What is to replace/reheat the dish?
This less visited but stunning canyon, offering panoramic views of valleys and hills, is located about an hour's drive from Shillong.
What is Laitlum Canyon?
This vibrant annual festival of the Jaintia (Pnar) tribe is celebrated over several days, featuring ceremonial dances and the driving away of evil spirits, especially during the sowing season.
What is Behdeinkhlam?
This is the most common form of food service where meals are prepared in the kitchen and brought to the guest's table on plates.
What is American Service (or Plated Service)?
In a professional kitchen, this large, heavy knife is often referred to as a "chef's best friend."
What is a chef's knife?
This term describes going above and beyond to make a guest's experience memorable, even if they had a minor issue.
What is service recovery?
This imposing multi-story museum in Shillong is dedicated to showcasing the diverse indigenous cultures and traditions of the entire Northeast India region, housing thousands of artifacts.
What is the Don Bosco Centre for Indigenous Cultures (or Don Bosco Museum)?
These incredible natural structures are a testament to indigenous engineering and decades of patient nurturing, forming resilient crossings over the rivers in Meghalaya.
What is a Living Root Bridge?