Priority Service
Leadership
Xfinity Internet
Billing
X1
100
Priority Task Code for T/C Number?
What is 91
100
Former Billing Manager?
What is Dan Durr
100
"DCM315" is located within a bootfile, what does this mean?
What is device model number
100
Also known as a partial charge?
What is prorate
100
Tool used to update firmware and synchronize equipment/billing?
What is XPM
200
New Installs/CoS Priority Task Number?
What is 798
200
Supervisor...drives a red Pontiac and parks as far away from anyone as possible?
What is Howard Presberry
200
LAN stands for what?
What is Local Area Network
200
A customer who has their signal terminated due to non-pay is in what status?
What is soft disconnect
200
This app allows me to see things such as Taurus and Cancer
What is Horoscopes
300
Name one of of the three "S" statements discussed for "Taking Ownership"?
What is say it, show it, support it
300
Formerly of ASC, by way of Largo?
What is Mohamed Bangoura
300
Tool you can use to look up a customer device, view historical plots and outages in additional to Eistein?
What is SCOUT
300
CMS stands for?
What is Collections Management System
300
True or False: The X1 screensaver be changed?
What is FALSE
400
Reflect, Verbalize, Explain and Check-in are apart of "guiding" this?
What is the conversation
400
Straight outta Boston?
What is Michelle Britte
400
HTML stands for what?
What is Hyper Text Markup Language
400
A, B, C, D in which a customer is billed is called what?
What is Billing Cycles
400
True or False: Only completed recordings can be downloaded outside of the home with X1. Limit of 5 downloads per device.
What is FALSE: Limit of 10 downloads per device
500
What are the three ingredients in building customer loyalty?
What is The Experience, The Human Factor and Products
500
Loves the Orioles, Ravens, 80s music and recently got married?
What is Anthony (Tony) Russo
500
Norton Security is an included value of how much money in savings to the customer?
What is $360
500
An online tool/app full of features designed to better meet the needs of our customers to help pay bills, reschedule apps and more?
What is My Account
500
If a customer would like an X1 DVR with Cloud Technology, the only requirement is that they have this device in their home?
What is XG1 (DVR)
M
e
n
u