The Hunt is On
Where do you FIRST search for a business partner?
Account Overview
What tab in account overview will you find a snapshot of the account?
Account Information tab
What items are displayed on the account balance tab?
Open Items
Where do you go to print an account balance statement?
CFA from the Contract Account Number
What is the name of the program that replaced the CIC?
Fiori
How many places do you search for a business partner?
Two
Where can you find a list of contract accounts for a BP while in the account overview app?
Contract Account Tab
What do you select to reverse a line item?
Document number on the account balance tab
Where do you go to add a new mailing address?
Update/Register Account from Contract Account number
What do you select to return to the search page?
The house icon
How do you search for a business partner that doesn't have an account?
From launchpad - Display Partner/BP
Where do you look to see if unregistered letters were sent out?
Dunning Tab
If you want to see payments made on an account, where do you look?
Account Balance Tab - Full View
Where do you go to waive a penalty?
Staff Waiver from Contract Account Number
What do you select to return to the launchpad?
The SAP icon
Where do you search for utility records?
Launchpad - display connection object
Where do you find the active licenses for an account?
SD Contract Tab
What do you select to print an open invoice?
Invoice number hyperlink on account balance tab
Where do you go to edit a contact note?
Contact number in contacts note tab
Name at least two places where you must copy a BP or CA?
Miscellaneous posting, posting a payment, creating/printing a form, Creating an unregistered, Creating an SD Contract, Creating a Sales Order, create civil penalty credit memo, installment plan, compute p&I,
When searching for a business partner number and too many results display, how do you narrow it down to just see tax and license accounts?
Enter 50 in the contract account number field
Where do you look to see if a regulatory license has been approved?
Notification Tab
How do you see reversals on an account?
Account Balance Tab, Full View, Menu Settings
If you want to see utility contact notes made in service cloud, where do you go?
Phone Call and Customer Contact from Business Partner number
What can you NOT do when creating a contact note?
Mix dropdown and entry of codes. Use dropdown for one field and enter code in the other field