Gas Log Sets
What is the part name of Real Fyre's manual ignition safety valve with a pilot light?
SPK-26
Electric fireplaces require what clearances to combustibles in walls?
0" - no clearance
Ortal Fireplaces require a specific number of inches between the top of the fireplace glass to the a TV. What is this measurement?
4"
What is the standard flexible flue size on wood inserts?
6 inches
This RAIS unit is round and comes in both gas and wood. What is the name of this unit?
RAIS Viva
False
This electric fireplace from Dimplex is one of our most popular units, and comes in 50", 60" , 74" and 100". What is the name of this product?
Dimplex IgniteXL
Flare Fireplaces have this feature that makes them different than Ortal. What is this feature?
Interior LEDs
The Ortal Gas Insert comes in which sizes?
IN29 and IN34
Many people believe Jotul stoves that are sold in the United States are built in Norway. However only parts come from Norway. The stoves themselves are actually built here in the United State. Which state is home to the US Jotul factory?
Maine
What are the two log names for kiva gas log sets that we sell here at The Firebird?
Weathered Oak and Arizona Juniper
What type of voltage is required for all electric fireplaces?
120V
The Heat Release
The Ortal IN29 has two log sets available for it. What are the names of each?
Chopped Wood and Dark Brown Logs
Hearthstone wood stoves use this material instead of typical fire brick. What is this material?
Soapstone
This control system is very popular with our consumers because of its variable remote, safety pilot light, and ease of use and reliability. What is the part number of this control system?
APK-17
This product has become popular with customers who cannot install a gas log set into their kivas. It is available in a 25" and 20" size. What is the name of this product?
Revillusion RLG20 or RLG25 Plug In Log Set
Ortal has changed all of their three sided, corner and front facing units to the Evolve line. Some of the changes included depth, width and height of the unit. In addition to a addon of a heat protector to the top of the unit. When installing an Ortal Evolve Unit, is wood framing allowed to be directly above the unit?
Yes, Wood Framing can be!
The Regency Wood Inserts bodies are made out of what material?
Sheet Steel
What is the efficiency rating for the Hearthstone Green Mountain 40?
79%
Real Fyre has a burner that uses a stainless steel booster grid that acts as a catalyst to produce a hotter fire. What is the name of this burner?
G52 Burner System
Electric fireplace technology has been the same for the past few years, however new companies are starting to build electric fireplaces with this feature. What is it?
Virtual Display
The Ortal FR44H DG is a very popular unit with our customers, what is the required vertical heat release and horizontal air intake sizes in sq inches for this unit?
What is the venting kit from ICC that would be used for the Ortal IN34 gas insert?
ALK34
The Ortal Standalone 25H