Profit And Loss
P&L
WHAT IS PROFIT AND LOSS?
NPS
WHAT IS NET PROMOTER SCORE?
PIE
WHAT IS PERFORMANCE IMAGE AND EXPOSURE?
WEEK OF DEVELOPMENT WEEK EACH MONTH
WHAT IS THE 2ND WEEK OF EVERY MONTH?
THE 'C', THE 'E', AND THE 'O'
WHAT IS CUSTOMER, EMPLOYEE AND OWNER?
2 CATEGORIES UNDER P&L
WHAT IS COST AND REVENUE
CPH
WHAT IS CHAT PERCENTAGE HANDLED?
PURPOSE OF PIE
WHAT IS PERSONAL DEVELOPMENT?
WHAT IS NXT LVL AND CAREER ADVANTAGE?
SITE GOAL FOR FCR
WHAT IS 68%?
CPC
WHAT IS CALLS PER CUSTOMER?
DDC
WHAT IS DELINQUENT DOLLARS COLLECTED?
30% OF PROMOTABILITY
WHAT IS IMAGE?
KO'S (KEVIN OLIVER) FULL POSITION TITLE
WHAT IS FRONT-LINE LEADERSHIP DEVELOPMENT CONSULTANT?
SITE GOAL FOR MNPS
WHAT IS 70%?
$5.50
WHAT IS OVERFLOW CALL COST?
60% OF SENIOR EXPERT METRICS
WHAT IS COMMUNITY PROFIT AND LOSS?
60% OF PROMOTABILITY
WHAT IS EXPOSURE?
THE NEW TRAINING RESOURCE APPLICATION FOR EMPLOYEES
WHAT IS THRIVE?
P.A.S.S.
PAYMENT ARRANGEMENT SELF SERVICE
COMMON GOAL FOR P&L
WHAT IS CRT?
SITE HSE GOAL For MARCH
5.25%
PLAN THAT NEEDS TO BE COMPLETED WITH PIE
WHAT IS EVO PLAN?
THE COMPUTER RESOURCE FOR DEVELOPMENT
WHAT IS THE HUB?
5TH COMPETENCY FOR T-MOBILE
WHAT IS TALENT MANAGEMENT?