Wires
The cutoff time for regular wires (US Dollar to US bank)
What is 4:30pm?
List the 3 types of series savings bonds that may be redeemed at our branches
What are E, EE, I?
List the two items that must be worn at all times and their placement
What are nametag (right side) and Frost Bank pin (left side near the heart)?
Non-Customer Foreign currency limit
What is $1000 USD daily (buy/sell/both)
Teller Limit without an approval.
What is $10,000?
This code is used to identify banks and financial institutions globally
What is a SWIFT code?
The limit for non-customer savings bond redemptions
What is $1,000?
This is the guideline with key steps to successfully provide excellent customer service
What is The Blue Book
Cutoff time for foreign currency sells
What is Monday-Friday 2:30pm?
What is Beneficiary did not receive more than $10k today, Customer refused to provide information, Business Accts (amount less than $10k), Law Enforcement, Transaction Error?
The fee for an outgoing international wire
What is $45?
The name of the form filled out with customer's information at time of redemption
What is a 1099?
Frost Banks core values
What are Integrity, Caring, And Excellence?
These following currencies are available for same day pickup at our Foreign Currency Hubs
What is British Pound, Canadian Dollar, Euro, and Mexican Pesos?
MIL stands for the following and is prompted due to this reason>
What is Monetary Instrument Log: for cashier checks, money orders, and gift cards purchased WITH CASH in the amount of $3,000-$10,000?
Name two of the different identifier codes used for international wires.
What are IBAN, CLABE (MX), CLEARING CODE (CAN), UK sort code, or BSB (AUS)?
Savings bonds mature after this amount of time passes
What is 30 years from the issue date?
Frost Bank was established this year
What is 1868?
For non-customer exchanges, you must search them under this list
What is OFAC Sanctions List Service?
This slip is used for instances such as dealing with General Ledgers and CD openings/ closings.
What is IDT (Interdepartmental Transfer) tickets?
The SWIFT code for Frost Bank
What is FRSTUS44?
Savings Bonds with a deceased beneficiary, power of attorney, trust, guardianship, or commercial entities must be redeemed this way
What is sending it off to collections?
Frost Bank Mission Statement
What is "We will grow and prosper, building long-term relationships based on top-quality service, high ethical standards and safe, sound assets."
Name all 7 standard currencies
What is Australian Dollar (AUD), British Pound (GBP), Canadian Dollar (CAD), Euro (EUR), Japanese Yen (JPY), Mexican Peso (MXN), Swiss Franc (CHF)?
Define Positive Pay
What is Positive Pay is one of Frost's Treasury Management Services offered to business account holders with heavy check volumes to help prevent check fraud. It is most frequently seen with payroll accounts.