Customer Kudos
Mary expressed her deep gratitude to this Navigator after explaining how helpful they were with her plan and made things easy to understand!
Who is Bettie Coleman?
With an exceptional score of 335, this Navigator led Team Greatness in Navigator Effectiveness for Q1!
Who is Deirdre Pledge?
This Navigator radiates compassion in every interaction. Members frequently sing her praises, sometimes after being serenaded with a heartfelt Happy Birthday; making it no surprise she closed Q1 with an impressive 90.62% NPS.
Who is Bettie Coleman?
This team member was praised for seamlessly resolving multiple concerns in one interaction, leaving the customer grateful and completely satisfied. Member stated "I was so thankful to get a hold of someone who was able to take me from one problem to the other and she satisfied both of them! Thank you!"
Who is Anabel Reyes?
This person can uplift any room with laughter and a smile. Hint: They love traveling and hunting!
Who is Herman Clark?
Carol shared how amazing this Navigator was expressing how they were kind, patient, and genuinely caring. Carol expressed they stayed on the phone as long as needed and even helped by calling doctors to see if Carol could get scheduled, which meant a lot to her.
Who is Samantha Brown?
Proving excellence in both resourcefulness and quality, this Navigator closed Q1 with a remarkable 95.00% CCQ average!
Who is Bridget Lentz?
This Navigator represented Team Greatness as our March Tavel Avenger highlighting Quality/Collaboration for their activeness in supporting the team chat and willingness to share knowledge in helping their peers consistently!
Who is Natasha Owens?
This Navigator went above and beyond after member shared she could not afford her medications anymore! Navigator researched multiple local assistance programs and was able to reduce the cost of member copays! Member was extremely thankful!
Who is Monica Powell?
This person enjoys home decor/gardening! They are always uplifting the chat with funny GIFs and keeping us engaged throughout the day!
Who is Bridget Lentz?
This Navigator received glowing praise from a caller who said there's no such thing as perfect but they came “very close” thoroughly answered every question, and made the experience truly memorable.
Who is Monica Powell?
Ending Q1 on top, this Navigator earned the highest UES average across the team, achieving an incredible 99.05% from 132 surveys!
Who is Svetlana Yerznkyan?
This Navigator represented Team Greatness as our January Tavel Avenger highlighting the value of Quality in supporting her members with care and attentiveness while driving positive member experiences!
Who is Bettye Jackson?
This Navigator demonstrated great skill in problem solving by breaking down a complex case involving medication denials, DME delays, and home‑environment limitations for a discouraged, homebound member. This Navigator walked with member hand in hand to a solution!
Who is Svetlana Yerznkyan?
This person is a huge basketball fan who is full of interesting facts to share with the team!
Who is Shu Wing Leung?
A member praised this individual, saying there was not one thing that could have been done better. They shared that the representative was very helpful, lovely to speak with, and completely made their morning!
Who is Herman Clark?
Excelling in NBA quality‑driven outcomes, this Navigator closed Q1 with an impressive 93.02% average!
Who is Bettye Jackson?
This Navigator represented Team Greatness as our February Tavel Avenger highlighting the value of Quality consistently demonstrating remarkable empathy, professionalism, and genuine commitment to serving members at the highest level!
Who is Kathy Hall?
After navigating confusion around a new referral policy and an out‑of‑network primary care provider, this team member helped a frustrated caller secure an in‑network PCP appointment for the very next day, bringing relief and satisfaction to an extensive issue!
Who is Shu Wing Leung?
This person loves to spend time with their nieces and nephews, they have lived in both Las Vegas, NV and San Jose, CA
Who is Kristina Reyes?
A member said "There's nothing that could have been done better. The employee was friendly clear in their instructions. And just very nice. I enjoyed the conversation a lot with them. Thank you."
Who is Natasha Owens?
This Navigator demonstrated strong compliance skills, completing Q1 with 10 compliance forms graded and an impressive 90% average!
Who is Anabel Reyes?
Leading with innovation and enthusiasm, this Navigator champions change and ensures the team stays up‑to‑date on new processes and procedures, making every transition smoother and more successful.
Who is Deirdre Pledge?
Member said "Her name was ____ she helped me and did an excellent job! Thank you!"
Who is Kristina Reyes?
This person was born in Nebraska and speaks two languages!