GSS
GLS
SAR
GSM
GRS
100
The total amount of contacts handled worldwide by the SMCs in 2011
What is 562 898?
100
The number of training days delivered by GLS in 2011
What is 15956?
100
The team who won the fairplay cup at the last Amadeus Football
Who is the the STG team ?
100
To be the entry point for RFP/RFI in GCS.
What is one of the Service Marketing Management team (SMM)'s responsibility ?
100
The number of individual customers who were invited to participate in the 2012 GCS yearly Customer Satisfaction survey?
What is 69 000?
200
Alan Blair
What is the name of the new GSS Senior Manager APAC ?
200
Our Global GLS Training Delivery customer satisfaction rate.
What is 92%?
200
The number of e-support centre users having registered globally.
What is 84000?
200
All Business Units
To which Business Units is GCS implementing/delivering Services to ?
200
The Amadeus Customer Service Center locations worldwide
What are Buenos Aires, San Jose (Costa Rica) and Manila ?
300
5 minutes
What is the acknowledgment time for a Severity 1 Incident?
300
The number of products documented and maintained by GLS Documentation team.
What is number 165?
300
9 (lasts being Italian, Traditional Chinese, Japanese and Koarean)
How many translated languages do we have for e-support centre?
300
Around 350
What is the number of Master GCS Service Request CRs currently assigned to Service Project Management ?
300
Our Contigency Contact Center solution
What is CCC?
400
The average handle time of a case
What is 20 minutes?
400
The number of language versions we have for Selling Platform
What is number 9 ?
400
The Top 3 Markets using e-Support Centre
Who are FRANCE with 60K, 2- SPAIN with 44K and 3- UK with 32K users?
400
The team responsible for the Incident Management process on the functional side
Who is Global Service Processes, part of SDI (Service Desing and Implementation)?
400
Heike, Martha, Federico and Pierre.
Who are the Regional Customer Services Managers?
500
70
How many GCS team members do we have in Bangkok ?
500
The percentage of our products delivered in an online format (either in e-learning or video or virtual)
What is 33%?
500
The number of e-learning users registered globally
What is 125 000?
500
1932
What is the number of Knowledge Solutions Created by SDI at the end of November 2012 ?
500
24/7 first level support
What will the Global Ring bring ?
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