True or False
We offer warm hand towels upon checking in as the weather gets cool!
True.
These 3 items are offered to drink upon entering Pure Aesthetics.
What is Skinade Collagen Water, Detox/Wellness Water, and Veuve Champagne.
Daily Power's glowy sister
Illuminating AOX Serum.
A yellow's reaction to someone running to catch an elevator when you're already in it.
Enthusiastic, wanting to strike up conversation, high-energy, asking questions about where the person is going, wanting to help that person get to where they're going.
What is our Refer & Receive offer right now?
Give $50 off for their first service and get $50 gift card in return! (No limit on how many a current client can give out!)
Pure Aesthetics is 10 years and 6 months old!
False: 11 years and 6 months
The response to a client if they come in for one type of consultation but they are actually a better candidate for another.
I am going to see if we happen to have that provider available to sit down and provide more information on those services for you! That way we can help you best get to those goals!
The tinted sunscreen products that we carry.
What is Hydratint, Tone Smart, Intellishade Original, Intellishade Matte, ZO Daily Mineral Sunshade, ZO Sheer Fluid Tint, Colorscience Flex, (Colorscience Bronze & Glow).
This color energy might be the first to turn a staff meeting into an enthusiastic brainstorming session.
What is Yellow?
What is our current Skinmedica promotion?
Purchased full-sized TNS Advanced + Serum and receive AHA/BHA cleanser for FREE! + check eligibility for $30 off in Alle! (can also purchase TNS Eye repair for Alle offer if they have never purchased this product before, but will NOT receive FREE full-sized product!)
Daily Power is one of ZO's moisturizers.
False: it is a hydrator! BONUS: if you can explain why ZO doesn't believe in moisturizers!
This is how we respond when we answer the phone and the client has a question that we don't know the answer to.
I am going to check on that for you so I can get the best answer and provide you with those next steps. If you don't mind I'm going to put you on a brief hold (if client is on the phone).
The key difference between AlphaRet Overnight and Intensive Alpharet Overnight.
The levels of Glycolic Acid.
This color energy is most associated with taking charge and getting things done quickly.
What is Fiery Red?
What is our current Laser Special and who is eligible?
Purchase 1 area of 10 for 40% or 2 areas for 50%. New or current laser clients!
Pure's Purpose is: Purpose - You’re beautiful. We’re here to help you renew it.
False: We're here to help you SHOW it.
These are some ways we can fill dead air or blank space while on the phone or in person. (i.e. booking someone for an appointment and there is some dead air while we look up their account.)
We can ask the client how their day is going or we can also ask how the client heard about us if htey are new to Pure!
The 6 Treatment Pods in a Glo2 Facial.
What are Hydrate, Protect, Firm, Energize, Refine, Brighten, Smooth?
The color that would say: “Before we do that, can we double-check the details?”
What is our Microneedling Special during our Week of Thanks?
Purchase a single package, or package of 3, Microneedling plus 50 units of Botox/Dysport. Must be booked in same appointment and all 50 units must be used during that appointment. Single: $850 vs. 3-pack: $1,400
1 Skinade Bottle is equivalent to taking 10 collagen + other supplements.
False: 20
If we're running behind schedule, it's better not to mention the delay unless the client asks.
False: Proactively communicate delays, apologize when appropriate, provide a realistic update, and offer options when possible.
The 3 R's of Alastin's TriHex Technology.
Remove, Rebuild & Replenish.
This is how Green would respond to a scenario where a client is nervous about a treatment.
They would focus on reassurance, empathize with the client, listen, and do their best to make them feel comfortable.
This is the current New-to-Botox and New-to-Juvederm offer in Alle.
$65 off Botox and $75 off Juvederm