BOH
What are peak benchmarks for consol/replen? What about both?
Answer, 56 consol 80 replen 67 both
what gel supports in people engagement at LVPO?
Ruth
This metric represents how many guests made a purchase compared to how many visited our store
Conversion
How many surveys are we aiming for each week?
20+ surveys a week
What are the 3 product highlights for this week?
Dance Studio Flare Pant, Versatwill Pant, Drapey Softstreme Column Midi Skirt
Silverescent blocks what from the zebra receives/moves?
RFID
What does IDEA stand for? And give me on personalized example of how you bring it to life here?
Inclusion, diversity, equity, and action
True or False: If footsteps are low then conversion must be low
False, Conversion can still be high even with fewer guests
What is the minimum number of guests an educator is expected to take care of in the moment?
3+ guests
What are the 6 Fs of product technical education? And what is the most important one for a guest who says they prefer items to be an Oversized fit?
Fit, Feel, Function, Fabric, Features, Fun (Fit)
What are the standard folds for destock?
Tri Fold for leggings, Quarter/Full length folds for shorts and skirts, and box/Tshirt folds.
What are the 3 main points of the guest experience North Star?
Every guest is welcomed, valued through authentic connection and personalized education
When not relying on promotions, our strategy focuses on this to increase sales
Building authentic relationships with guests and showcasing product value
What does NPS & ACE stand for?
Net promoter score/Attend Create Encourage
In week 6 the product highlights were Utilitech relaxed fit MR Trouser, New Venture Classic Fit shirt, and Twist Back relaxed Fit LS. Educate on all 3 for features and fit?
Utilitech Relaxed Fit MR Trouser: Features: Buttery soft Nulu fabric on the inside of the wasitband, wrinkle-free, four-way stretch, Fly front, Front pockets with interior card sleeve, back welt pockets are stitched closed-snip the stitches to make the pockets functional. Fit: Mid Rise, full length, relaxed fit roomy through glutes and thighs
New Venture LS Classic Fit Skirt:
Features: No Stink Zinc which inhibits bacteria growth, wrinkle resistant, four way stretch, underarm gusset for mobility, removable collar, locker loop for easy hanging. Fit: classic fit
Twist Back Relaxed Fit LS:
Features: Naturally breathable, added Lycra fibre for stretch and shape retention, drapey knot detail on the back that instantly elevates a post studio look. Fit: Relaxed fit hip length, sits below the waistband for moderate everyday coverage
What are the POL’s expectations when it comes to pushing?
If there is no space MAKE SPACE, move items around in order to make it fit, and as a last resort communicate to POL’s for pass offs.
what are Ruth’s priorities for week 7?
100% membership capture rate, 3.0 UPT Monday through Wednesday, 99% product availability
One way to increase volume is by maximizing this
encouraging guests to add one more item to their purchase UPT (Units per Transaction)
What are our NPS and ACE benchmark goals?
NPS-85 ACE-70
How does product technical education affect business metrics, Ace/Nps, and our people engagement in store? Provide an example of all three.
Examples: Business metrics are affected by giving education on products that guests are unsure of that could lead to a sale, help conversion, or increase upt.
Education helps NPS/ACE directly through E (edu product info) which we are rating on in survery's
People engagement is the cornerstone of product education, Ace/NPS, and business metrics. Without engagement from our people we can’t achieve the heights we want.
What are OSHA standards for BOH?
no blocking electrical panels, no boxes in the BOH hallway, no blocking the fire extinguishers, no blocking bathroom or exits, 16/18 inches free and clear from ceiling.
Show me to properly lift up a heavy box
Lifts boxes correctly
This metric tracks the percentage of total units sold that come from our different product assortment.
Unit penetration
Name any 2 drivers that are used to measure the level of ACE in each survey
Were readily available, attended to my unique needs, identified the right products for me, etc.
For Week 6 What was your commitment to bring product techincal education to life on a frequent basis to life in our store? (Everyone must answer)
Check Zip to verify