Conflict Management
This addresses issues early to Prevent Escalation
What are the 3 types of workplace violence?
Stranger, Client, and Employee Violence
What are the effects of substance abuse in the workplace?
Reduced performance and increased accidents
A legal concept ensuring fairness and proper procedures
Due Process
This is insurance for workplace injuries
What is workers’ compensation?
What is the Benefit of Effective Conflict Management
Improves Communication and Reduces Risk
What is a zero-tolerance policy
A policy that does not tolerate violent behavior
What are Employee Assistance Programs (EAPs)?
Programs offering counseling and support
This system hires based on skills, experience, and productivity
What is the Merit System?
What is the Occupational Safety and Health Act of 1970?
Free Question
Free Points
This type of training that trains employees to handle calm situations.
What is De-escalation training
Detecting warning signs early is called
What is early intervention?
This commission prevents discrimination based on race, gender, and age.
What is the Equal Employment Opportunity (EEO)
Law passed in 1908 for injured railroad workers
What is the Federal Employer’s Liability Act (FELA)?
A system ensuring fairness when resolving disputes
What are clear conflict resolution processes?
What is an effective response strategy?
Acting quickly and reporting incidents.
Counseling Services, 401K, fitness programs, and health screenings are all employee assistance programs except :
401K
Agreements that define wages and working conditions
What are collective bargaining agreements?
Payment for lost wages due to injury
What is wage replacement?
It helps employees stay focused and follow safety procedures
What is promoting respect and accountability?
What is legal liability in workplace violence?
Employers can be sued for negligent hiring or retention
These programs can return $2–$5 per $1 invested
What are employee wellness programs?
True or False - Public employees generally have immunity from lawsuits for actions taken in their official capacity.
True
Most regulations apply to these industries
What are industrial plants and private industry?