Product Knowledge
Customer Service 101
Policy
Random Extras
Our Story
100
These bracelets are handmade by women in villages of what country?
What is Nepal?
100
You help a customer create an outfit, not just pick out one item. What is this service called?
What is styling?
100
This is the amount of days allowed to receive store credit or exchange you item per our return policy.
What is seven days?
100
This is the corporate standard for UPT/DPT.
What is 2.5 and 105?
100
These are the names of the daughter and mother who own all 19 Impeccable Pig Stores.
What is Jenny and Laura?
200
These blue jars hold an amazing smell.
What is Capri Blue Candles?
200
A customer is holding a couple items as she continues to shop. What are the three things you should do?
What is ask her if she would like you to start a fitting room, get her name, and give her yours?
200
This is the hairstyle not allowed unless you are wearing a nice dress or skirt.
What is ponytail?
200
This is what UPT and DPT stand for.
What is Units per Transaction and Dollars per Transaction?
200
This is the first store location of the Impeccable Pig.
What is Dallas, TX?
300
Stretchy and comfy, these shirts are made from 95% bamboo.
What is Piko tops?
300
A customer loves a top, but we don't have it in her size. You do this in order to go above and beyond to help.
What is check other stores inventory?
300
This is what must be done after every shift, no matter if you purchased an item or not.
What is bag and coat check?
300
A customer asks if you can return items to other Impeccable Pig locations. What is the answer?
What is yes?
300
This is the goal above all else in terms of customer service.
What is every customer leaves happier than when they came into the store?
400
Hand wired necklaces, earrings, and bracelets, these beauties are authentic in every way.
What is Nakamol?
400
A customer comes in wanting to return a top. You explain our return policy and that only merchandise credit or exchange is allowed. The customer becomes upset, you do this to help her leave happy.
What is help her find something to exchange the item for?
400
You must sign and date this on your first shift every week.
What is time sheet?
400
These are the different prices and styles of Maddy Loo accessories.
What is 2 dollars for plain, 3 dollars for glitter/pattern, and 4 dollars for head bands?
400
This is where the Impeccable Pig name came from.
What is a home décor store?
500
These super soft wrap bracelets have an interesting story. The company's owner and designer is named ____ and what is her occupation?
What is Mary Lamb and a college student?
500
You noticed that a customer placed an unbought necklace into her purse. You do this to un-accusingly communicate that you know she has the necklace.
What is comment that you noticed she liked our necklace (be specific) and ask if she wants us to help her find an additional item to go with it?
500
These are the some things you must do to correctly request off time from work.
What is fill out the clipboard (with at least two weeks advance notice- 6 weeks if more than 5 days off), get manager approval, and double check your schedule and communicate you were scheduled despite your request off. Requests off are never guaranteed. Hence "request."
500
This is the punctuation shape that all hangers should be making towards the front of the hang bar.
What is question mark?
500
This is the year the company first opened.
What is 2002?
M
e
n
u