Difficult Customers
Professionalism
Interview Questions
Cleaning
Hotels
100
It is okay to yell at a customer if they do not agree with you. True/False, why?
What is False, you must ALWAYS treat customers with respect NO MATTER WHAT.
100
It is okay to wear dirty clothes at work. True/False
What is FALSE
100
What is Why would you be a good choice for this position?
As long as it makes sense and you state actual reasons you would be a good canidate for a position.
100
You should do this if you notice you've missed a spot while cleaning.
What is fix your mistake, clean it again.
100
The book you use to keep track of anything you have or have not done, also contains reports of damages, missing items, work that needs to be done.
What is the logbook!
200
When a customer asks for a manager, it is okay to tell them no. True/False, why?
What is False. It is a customers right to be able to speak to a manager if they are available.
200
Your boss tells you things to do as a suggestion, nothing they say actually needs to be done. True/False
What is FALSE
200
What is What is you biggest weakness?
As long as it makes sense and you say "here is my issue BUT this is how I control it"
200
what part of the hotel needs to be cleaned?
What is all of it.
200
It is okay to have a messy/cluttered front desk at a hotel? True/False, Why?
What is NO! It is not okay to have a messy or cluttered desk at the from of a hotel because that is the first place guests go when they arrive, they will assume the rest of the hotel is similar.
300
Even when the customer seems to have unrealistically high expectations, they are always...
What is RIGHT
300
Rolling your eyes is considered...
What is Disrespectful, noncompliance, attitude, unprofessional...
300
If you were to get this position, how would you get to and from work?
I can independently take the Pace bus, take Uber, walk or ride my bike to work...
300
If a bed looks like no one slept in it, it is okay to just tidy it up as long as it looks clean.
What is NOOOOO! That is disgusting.
300
These are high traffic areas in hotels.
What is public areas
400
FREE SPACE!
ALL TEAMS WORKING TOGETHER WILL RECEIVE 400 FREE POINTS!
400
No one really cares how you shake someones hand. True/False, why?
What is False. It is extremely important to stand and have a firm hand shake with eye contact to show respect towards the person you are meeting.
400
Who are 3 references you can give?
Anyone who can say that you are a good worker FROM EXPERIENCE. You do not work with friends, you work with co-workers. Former bosses/supervisors, any staff at Aspire, former teachers (if you are still in contact with them), co-workers, former coworkers.. NOT FRIENDS
400
You should start dusting at the bottom of an object. True/False, why?
What is false, if you start from the bottom and work your way up the dust will just fall to where you have already cleaned.
400
You should do this with the master key at the end of your shift
What is give it to a manger or lock it up
500
Rumors you hear are always true, you should believe everything you hear. True/False, Why?
What is FALSE, let class come up with why independently.
500
A potential employer can know within the first 30 seconds of meeting you if they want you for the job or not. What is this called?
What is a first impression!
500
What is Why do you want to work for this company?
As long as it makes sense, remember to research the company a little before an interview.
500
It is okay to use bleach on everything in the bathroom.
What is No, you must use what the hotel provides as far as cleaning products. You do not use bleach to clean mirrors or toilets.
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