Busy or Productive?
Handling customer requests in this digital format is the most common cause of self-delusion around one's sense of productivity. It gives many the illusion of productivity.
What is email?
When most people say "ZonesAssist" this is what they mean.
What is the CSM Portal?
This acronym represents the four most common entities in a CRM -- Contacts, Opportunities, Leads, and Accounts.
What it COLA?
This feature of goZones allows a Zones end user to see exactly what a customer sees on myZones.
What is the goZones myZones View?
Also acceptable: What is myZones in goZones or variations of that question.
If a customer is asking for order status, telling them about this feature in myZones will make you look like a professional.
What is Orders? or
What is Order Detail?
Presenting information to customers in this digital format is a Zones tradition which needs to be haram.
What is a PowerPoint?
This feature of ZonesAssist can be set up to be accessed by anyone regardless of whether or not they are a Zones employee or a customer.
What is Knowledge Base?
or--What are KB articles?
This value on order records in CRM is technically obsolete, due to ETA in goZones.
What is ETS?
For customers who need emails to prompt them of updated reports, this feature allows a Zones Sales user to set up the report for email distribution.
What is Configure myZones Reports?
If a customer asks you to email this type of order information, and you agree to it, it makes you a loser who probably fails at everything else in life.
What is Order Status?
Tracking?
Backorders?
Inventory? multiple answers acceptable.
This reporting feature is only available to most end users through CRM. It helps get data from date ranges further back than what goZones and myZones provides.
What is BI Reports?
Also acceptable: What is AX Reporting?
This record type is referred to as a "ticket", but in ServiceNow the ticket doesn't have a ticket number. It has this instead.
What is an Incident Number?
In order to have a Won Opportunity appear on the WIG report in goZones, the correct version of this record must be selected within the Opportunity record itself.
What is the Product, Services, Solution Offering?
Also acceptable: What is a WIG offering or variations of that answer.
This Zones proprietary algorithm calculates 9-12 data fulfillment milestones to provide this valuable information to customers and Zones Sales.
What is ETA?
Using this feature to give customer configs unique names is definitely a pro move.
What is Config Nickname?
This feature of CRM allows one to create custom views which save time instead of spending it by sorting and filtering system views. Most people who know how to use this feature at Zones, were trained personally by Dallas.
What is Advanced Find?
This form of ticket submission is the slowest, most inefficient and costly, and results in the worst levels of customer service imaginable.
What is email?
In order to get an ATE automatically added to an Opportunity in CRM when the record is created, a solution-oriented selection of this value must be selected.
What is Selling Objective?
This feature of goZones eliminates the need for sales to email Excel reports to their cusotmers.
What is myZones Reports?
You become the worst kind of nameless Schmoe when you spend cycles creating this type of a report in a PowerPoint instead of directing the customer to use this report on myZones.
What is a QBR?
What is a Quarterly Based Report?
This type of AI tool has been recommended by Dallas as a way to speed up manual processes in many different ways. ChatGPT is this type of AI tool.
What is a Large Language Model?
LLM also acceptable.
This email address is going to be retired by December31, 2023.
What is zones.assist@zones.com?
This case sub-type should be seldom used because of the Activity Log in goZones.
What is Order Status?
Using this feature of goZones can reduce the need for up to 80% of CRM Order Status cases.
What is Activity Log?
also acceptable is What is Order Details?
Telling your customers to send email to this address makes you the least professional Schmoe loser x 10 to the negative 23rd power.
What is zones.assist@zones.com