Know your Programs
This program allows as little as 3.5% down and is known for flexible credit guidelines?
What is FHA
What is the tool that tracks the path to your success with calls, networking, drip campaigns, etc
What is the AE Scorecard
These are the 2 people to send scenarios to when you need additional assistance
Who is Andrea and Ashlee
Complete this MLB Motto:
"Same Day, Next Day, ___"
What is Every Day
What is Staying in Regular Contact
The VA option that requires no appraisal, income or assets and must pass a NTB test
What is VA IRRRL (or VA Streamline)
This essential habit increases your chance of catching an LO at the perfect moment and is directly tied to more submissions and revived relationships
What is Making Daily/Consistent Phone calls
This process is when you have a <580 FICO score on any agency loan program
What is email Andrea and Ashlee for review prior to having loan submitted
Name three changes, improvements or added programs that MLB Wholesale has implemented in 2025?
What is:
CRM
VA Renovation
Knock Bridge Loan
First Responder
Elite programs for FHA, VA, FNMA
What you do if a Loan Officer calls but they are with another assigned AE
What is, assist the Loan Officer and than let the assigned AE know to reach out to that Loan Officer
This program is when you enter Positive Rental in DU to try and flip a Manual UW to Approve
What is REFER2APPROVE
When looking for how a process or procedure works at MLB, what is the name of the documents you can find in Teams
What is a Playbook
What program allows for structural repairs with no limit on how much you can borrower for those repairs?
What is STANDARD SHE Renovation
This proprietary pathway allows brokers temporary portal access without requiring full onboarding upfront.
What is MLB Fast Pass
When on the LOS and a Loan Officer is asking who their AE is, what list do you check?
What is, the NEXA list provided by Ashlee showing each Loan Officer and their Assigned AE
This property is when you have a mixture of residential and commercial space, where the residential space must be atleast 51% or more of the sq footage
What is Mixed Use
This best-practice workflow requires an AE to: document every interaction in the CRM, update the LO notes during calls, review the activity log daily, and transfer all spreadsheet notes into the CRM — ensuring leadership can view activity in real time
What is the CRM
This Non-QM product uses rental income from the property to qualify and focuses on the property’s cash flow rather than the borrower’s personal income
What is DSCR
This MLB program recognizes brokers who consistently submit quality files, maintain steady production, and align with MLB’s partnership values
What is the Platinum Partner Program
When a broker sends in a scenario or question, this response style shows dependability and builds trust.
What is Responding quickly and proactively
This exclusive MLB program allows borrowers to make a non-contingent offer, purchase their new home before selling their current one, and now guarantees full mortgage payoff within 6 months
What is Knock Bridge loan
This practice requires AEs to analyze which brokers have not submitted in 30, 60, or 90 days, then create a personalized reactivation plan
What is Dormant Account Analysis
For FNMA Loans, even though the 620 FICO is being lifted, what can we encounter that may limit us down to a 600 FICO, and not lower?
What is, the MI Companies putting a floor od 600 FICO for loans with over 80 LTV
This signature MLB cultural belief says every AE represents the company’s reputation and experience in every interaction
What is AEs are the MLB Brand Ambassadors
When building a relationship with a client, what is the optimal number of touches to successfully engage with your client
What is 7 touches (details below)
Day 1 - contact with call, text, email etc
Day 2 - Follow Up
Day 4 - quick call or "just checking in" text
Day 7 - Email/drip a valuable topic or connect with them on Social Media
Day 10-14 - Call, Text or continue drips