Industrial Revolution
Principles of Scientific Management
Theories X,Y,& Z
Maslow
Miscellaneous
100
Prior to the Industrial Revolution, our country primarily produced what?
Agriculture products
100
Why did the Industrial Revolution create challenges and the need for new philosophies of management?
Because now there were large corporations and factories that employed large numbers of workers. They had to figure out how to best manage those employees and be efficient.
100
What is Theory X? Describe the employee and how management deals with that type of employee.
Assumes that employees are basically lazy and don't want to work Management must have strict rules
100
What did Maslow believe about the "order" in which needs are met?
You must meet employees most basic needs because moving up the hierarchy.
100
During the productivity studies at the Hawthorne Plant near Chicago, the researchers changed one factor related to working environment?
lighting
200
Name at least one industry that flourished during the Industrial Revolution.
Transportation/Railroads, steel or oil
200
Who researched industry and wrote the Principles of Scientific Management?
Frederick Taylor
200
What is Theory Y? Two aspects to mention
Theory Y assumes that employees find satisfaction in their work but managers must put them in the best working environment
200
Installing an intercom system at the front door meet which of Maslow's needs?
Safety and Security
200
After determining that lighting did increase production during the Hawthorne studies, they brought in researchers to make other changes. Did the other changes increase or decrease productivity? WHY or Why not?
increased productivity because they were paying attention to the employees
300
What are Captains of Industries?
Wealthy business owners who pursued profit and self-interest, created monopolies, giant companies
300
Frederick Taylor wanted to find ways for workers to be movitivated and increase their productivity by finding _____________________ to complete a task.
one best way
300
What is Theory Z?
Integrates the management practices of the Japanese and Americans
300
List at least three of the five needs identified by Maslow.
Self- Actualization Ego Status Love/Social Safety/Security Physical/Physiological
300
When only a few key people make decisions in a business, the company has _________________ power.
centralized
400
Why did the government intervene and create legislation to control monopolies?
Because just a few companies completely controlled certain industries which eliminated any competitors/competition
400
Taylor used both _________ and __________ studies to find the one best way to complete a task.
Time and motion studies
400
American Management practices focus on
Individual Responsibility
400
If employees fear injury because of a unsafe work environment in the workplace, can they begin to realize their ego/status needs? Why or why not?
No because there is an order to the hierarchy. If employees do not feel safe and secure, higher level needs are irrelevant or unimportant until lower level needs are met.
400
Who was responsible for TQM and what does it stand for?
Total Quality Management/ Edward Deming
500
Name one piece of legislation that was passed that eliminated or controlled the power of monopolies.
The Interstate Commerce Act or The Sherman Act
500
Taylor and his Principles of Scientific Management are based on four things. Name at least two!
1. One best way to do a task. 2. Match the worker to the job 3. Explain the principles to the employee 4. Management and workers depend on each other.
500
With Japanese Management Practices, managers will do three things. Name at least two!
Encourage more employee participation in decision making Show Deeper concern for employees Teams make decisions
500
Provide an example of how a manager could satisfy his employee's need for ego/status?
Promotion Pay Raises Best Office/special parking EMployee of the month
500
What was the foundation for Deming's approach to Total Quality Management?
Used mathematics to ensure quality control
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