Certification
How long does a Mandt certification last?
1 year.
You notice Susan has an odd look on her face, which you usually see when she is becoming agitated. What should you do?
Try to figure out what she is feeling or thinking, and see if you can redirect or resolve whatever is causing her to feel that way.
Jeffrey has asked his support team member for something to eat, but is told that snack time is not for another 2 hours. Jeffrey becomes upset and starts slamming doors. Which need from Maslow's Hierarchy has he tried and failed to get met?
Basic Human Needs.
What options do we have?
Mark is coloring a picture, and does not appear to need assistance. What should you do?
Interact with him, check on him, compliment his picture, ask questions about his picture, etc.
Who is the mascot of Life Unlimited, Inc?
Lou the Lion!
How do you sign up for a Mandt update?
On Relias.
Sam has been watching TV for the last hour and just threw a book across the room. You cannot identify anything which changed in the environment (nobody entered, there have been no new noises, etc.). What might have caused this? How might you respond?
Something internal (pain, hunger, discomfort from being tired, etc.) or simply a lack of activity.
Ideas: engage with him more frequently, ask where he hurts, etc.
Armani becomes angry when his evening team members cannot tell him who is scheduled to work the overnight at his home. What need is he attempting and unable to get met?
Safety and Security (predictability)
What options do we have?
Why does telling someone to "calm down" when they're upset, sad, or angry not work?
Because emotions don't change by internal or external demand.
r/thanksimcured
In which situation(s) should you call 911 for a person you support?
A life-threatening illness or situation, not to punish or otherwise change a person's challenging behavior.
What is required before you attend a Mandt training?
Full completion of Blended Learning chapters 1-4 (new or expired certs), or full completion of paperless testing chapters 1-4 (recerts).
Lucian is kicking holes in the wall, causing moderate damage to the sheetrock. How might you decide to respond, using SODAS?
Situation - Lucian is kicking holes in the wall.
Options - What options are there?
What are the Disadvantages and Advantages of each option?
Solution - What do you think be best response might be?
Only wrong answers are ignore him, or engage in a physical technique to limit movement.
Why are those the wrong answers?
Iman has stated that she wants to start dating, but her guardian will not approve it. Your co-worker tells Iman that her guardian will not approve it, so she cannot do it. Iman becomes frustrated, and exclaims "I hate it here!" Which need from Maslow's Hierarchy of Needs is Iman struggling to get met?
Healthy Relationships - both for herself (romantic relationships), and with her guardian/support team members.
What options do we have?
Why is it important that you be aware of your own emotional condition, annoyances, triggers and needs when interacting with others?
Affirm your feelings and choose your behaviors!
List 4 signs of physical distress related to a physical restraint.
Well done!
What should you do if you observe or feel signs of distress?
How does your update certification change if your certification expires?
You must redo the full introductory certification.
What Actions may be available to you if someone you support is upsetting their peer by holding onto their hair?
No response
Non-physical response (request they let go, redirection, ask how you can help, etc.)
Physical response to gain a separation
Bryce has been a Team Supervisor for 4 years, and twice was not chosen for promotion or transfer opportunities. Bryce is frustrated with the organization, and is feeling like growth is difficult. Which need from Maslow's Hierarchy is Bryce not getting met?
Achievement.
What options do we have?
Shawn got angry at a peer about an hour ago. As his emotions became more intense, he ended up throwing his belongings around his bedroom. His emotions are more settled, and he says he needs to take a nap. You know his parents are picking him up in 2 hours, and he has not packed. What should you do?
Only wrong answer: make him pack or lecture him about what he needs to do differently.
List 5 Prohibited Practices
I knew you could do it!
What do you do if you observe a team member engaging in a Prohibited Practice?
How often do Mandt instructors have to go through instructor certification?
Every 2 years.
Frank has just put his dishes in the sink - something you've been helping him learn over the last few weeks. You tell him "great job, you've earned a sticker!" Despite giving him this reward each time, he is still only putting dishes in the sink once every few weeks. When Reviewing Results, what have you learned?
Frank is not motivated by stickers, and other methods of reinforcement should be considered.
Blyth has had the same goal in her ISP for the last 3 years - that she will do her laundry twice weekly. Blyth regularly refuses, and states she doesn't want to do that, but her team continues to encourage her to achieve this goal as listed in her ISP. Based on Blyth's frustration and continued refusal, which need from Maslow's Hierarchy is not being met?
Self-Actualization.
What are our options?
How does emotional intensity change the way we should interact with others? Relate this to yourself.
Increased emotional intensity = decreased ability to reason.
Recent emotional intensity = higher sensitivity to emotional triggers, decreased ability to reason.
Baseline emotional intensity = increased ability to reason.
There are a lot of other right answers!
What does Mandt stand for?
- Founder of The Mandt System
- 2nd Special Forces Group Army Reserve, 19th Special Forces Group Army National Guard (Green Berets)
- Self-defense instructor
- 40 years experience supporting people to manage their own behavior, to support others in doing the same