Hilak
In check-in sheets process. What do you do after creating a new spreadsheet?
Copy and paste the shift data from the ACP into the spreadsheet.
Yellow
worker not clocked in less than 10 minutes before the start time
In clock-in calls - What is the first step on the workflow?
identify workers that are outside of the SLA from the case info
In timesheets, copy and paste the process in step 4
Conduct a second audit to confirm all Clock-in/Clock-out times are accurately entered into the system for the corresponding Client, Venue, and shift times.
This is a very important step as post reconciliation edits are complex and taxing on the Flex payroll team.
The option with ‘_______’ will most likely be the correct company but validate by comparing contact info from the Case.
Active Jobs
What does the check-in process involves?
downloading and emailing shift data for a small group of indeed flex clients.
Orange
worker not clocked in more than 10 minutes after their start time
Can i get a Hooyahhhh???
Hooooyaaaaaahhh!!!!
To ensure the Client is notified of last minute changes, there is an additional step of ‘double checking’ the Check-in Sheet. How many hours before do we need to double check?
An hour
We should only escalate illegible Timesheets if you are completely unable to _____ what’s on the sheet.
identify
What is the first step in Check-in Sheets Pre-shift Confirmation.
Compare the check-in sheet sent to the client to live ACP data.
finish the lyrics (just the next line) - Hold tight, Asznee (My brudda)
He's got the pumpy (Big ting)
Hold tight, my man (My guy)
He's got the frisbee (Shew)
What are the 3 process documentations?
Clock in calls, Time Sheets, Check in Status
Assign the case to yourself by updating the ‘______’ field
Case owner
Clock-in calls - Red
worker clocked in more than 1 kilometer from the venue
In clock-in calls - what do you do if the client does not accept phone calls?
send message via salesforce to notify the client.
When do we escalate to Stefi?
if the worker is not on the clients timesheet
In Time Sheets, If you escalate, we add note via?
via Post of attempts/roadblocks in locating the Client/Venue
Clock in Calls
Navigate to the “___” tab in Salesforce
Post
Purple
worker was already marked as no show in ACP
in clock-in calls - what do you do if the client needs a new worker assigned?
Contact the Booking Dept. via salesforce post to have a new worker assigned.
Meaning of UWU???
Secret
If there are multiple entries with the same company name, search for the company under????
Employer Tab
Random Call role play
Pass or Fail?