Triage
Policy
Pinpoint
Slack
AAA Random
100
Pacesetter Code for a jump start.
L301 No Crank - Jump Start
100
TRUE OR FALSE
AAA will honor 3rd party battery tests
False
100
TRUE OR FALSE:
You can locate local Public Agencies within Pin Point?
True
100
What channel is used for Priority Situations and which situations are considered Priority?
#MSC-LIFE-THREATENING channel in slack,
P1, Heartbeat in Veh
P2, BT or Meds in VEH
100
When should you log into Avaya?
As close to your start time as possible.
200
Pacesetter code when a member is stuck on a parking block.
T931 Extrication - Probably Go T931
200
What membership levels are approved 2 trucks for winching and extrications, if needed?
All membership levels, other than Classic.
200
What is the Pay And Apply Procedure?
Advise the Member they will need to pay a provider for service and that they can apply for Reimbursement Consideration for the service provided.
200
How many extensions and phone numbers are listed at the top of the slack channel in msc-live-answers?
8
200
How many paid volunteer hours does each team member get in a year?
24 Hours
300
Pacesetter code for when a member is needing a warranty service on a battery?
L303 No Crank - Bat SVC (AAA Bat)
300
If someone had all four tires stolen, but have 4 new mounted tires ready to be put on, how many entitlements would be used?
2
300
I'm heading South on the 101 and the next exit is exit 313 for Gonzales, Ca. I'm at a callbox, but I can't read the numbers.. What call box is the member located at?
MY-101-0739
300
What path do we follow to make sure our notification schedule is set to our current work hours?
Icon (top right corner) > Preference > Notifications > Notification schedule
300
TRUE OR FALSE:
During a flag down, the AAA driver will provide service to a member without charging a service entitlement.
False
400
Pacesetter Code for a flat tire that needs air
L104 Need Air in Tire
400
True or False:
We can Jumpstart Motorcycles as long as the technician is trained.
False
400
With the Landmarks tool in Pin Point, find Edgemar Park. What cross streets and drivers directions are we prompted to notate in the call?
CHANNING/CLIFTON
MM@ PARKING LOT
400
Who is able to answer questions in #msc-live-answers
Seniors
Bonus 100 points if Team Leads were also mention
400
What is the first program we need to submit for PTO approval in?
Verint
500
Pacesetter code when a member needs help closing their hood
L506 Hood/Door won't Close/Latch
500
Which icon will be used to start a WARM transfer and what is the process we follow?
500
Using your tools in PinPoint, what rest area is roughly 10 miles west of Hatchet Mtn Vista Point?
Hillcrest Safety Roadside Rest Area
500
How can you refer back to your previous questions you have asked in slack?
By selecting "threads" from the top left hand column.
(It will be bolded out when you have a response in one of your threads as well, so you know if you have a reply)
500
In your first year of working for AAA, what is your PTO cap? (For UT/AZ workers)
136 Hours