Company Pages
What is the definition of a Generic Page?
A Generic Company Page is the oldest URL for a given company name (non-dash# page) that collects data (reviews, jobs, salaries, etc.) from multiple, unrelated companies with the same or similar names. Such pages should not be claimed by the client and/or merged into any other page.
By default, What is the CC threshold?
~$500
What is the difference between Post-Pay and Pre-Pay IO
Post Pay invoice is generated at the EOM
Pre Pay Invoice is paid for in advance
If an email is not showing up in the search, where else can you look to see if the user is active/added?
GenAdmin
How do you have a client opt out of Auto-Convert
using the form: https://autoclaim-manage-webapp.sandbox.indeed.net/opt-out
What is the process in giving an added user editing access to the company page?
Needs to have an employer account and claim the CMP using custom claim link
What are the steps to increasing CC threshold?
"Edit Advertiser" up to $2K. Manager approval needed for more than that and would need to create a finance case
What is the process to issue a refund?
Finance Case
What are the different Permissions/Access for linked users?
Jobs, Candidates, Both, Resume, Billing, Admin
If a client doesn't want their Indexed jobs showing on Indeed, how do you turn that off?
Waldo Ticket or have them opt out of XML or Tagging System
What is the Company Page policy for Employers
One Page per Brand!
What is the process to issue a refund?
The Wall (Refund UI)
What are the steps to signing in IO?
Salesforce Case/Attaching file through Adcentral making sure it's finance approved
If there is a linked user who is taking over the account, what are the steps to give them ownership?
What are the steps for Compromised Accounts
Set account to pending, submit SQUAL ticket to re-enable account after client has confirmed PW reset
What is an Advertiser Match and what is the process to Add/Remove?
Advertiser Matches = Links Hosted Jobs to a specific CMP
TL/MGR can add/remove
What are the steps to checking a CC Decline
When are Sub-IO's and what is the purpose
Pre-Pay; Pay in advance but in Increments
Can linked users have jobseeker accounts?
Yes
A Client has a new ATS but their jobs are set to nowhere. What type of ticket is needed?
Feed/Source Approval
What is a Source Match and what is the process to Add/Remove?
Source match links the Source (ATS) jobs to a specific CMP
BOSS case to add/remove
If a client is switching from CC to IO, what needs to happen in order to make the change?
Pause jobs, force charge CC if in the middle of the month and sign in IO.
If at the end of the month, pause jobs on the last day of the month, let the invoice generate, and sign in the new IO on the 1st.
When do you sign in a Master IO
NEVER!
A test is rolling out this week for linked users, what is it?
This test allows linked users to request additional permissions from their Indeed account. Access must then be approved by an Admin/Account Owner to take effect.
When you are in the SERP, what code do you use in the URL to identify which account the job is coming from?
&sd=1