Service
Within how many seconds should a customer be greeted?
7 seconds
What does "BRS" stand for?
Brand Retail Standards
What do you do after you've researched a loose tag?
Report to a manager
What can every team member of the store do to prevent theft?
Customer service
What app do we use to check for product availability?
Harmony
What price point do we sensor tag product?
$79.99 and up for apparel and $159.99 and up for footwear?
What does CEI stand for?
Connect, Engage, Inspire
What sizes should footwear displays be?
Mens: 9
Womens: 7
Kids/Junior: 4.5
Children: 11.5
Where do you price an apparel item at?
Bottom right of the tag
What does the "R" in S.P.O.R.T. stand for?
Bonus question: Who is responsible for this part of S.P.O.R.T?
EVERYONE
When should BRS standards be set?
During the closing process.
Extra: we refer to the process as being "grand open ready"
What are the two ways of ringing an item at the cashwrap for RFID?
Using the RFID scanner and scanning the QR code on the tag
How do we calculate conversion?
The amount of customers divided by the number of transactions
What KPI's are impacted by visual merchandising?
Bonus question: What is visual merchandising called when thinking about customer service?
ATV, UPT and conversion
The silent seller
As a cashier, should you create an RFID tag for an item that is missing it?
Bonus question: Why?
No
It creates negative shrink