Nest Knowledge
5 Items that are stored in the Basement
What is Stickers, License Plates, Foam Footballs, Koozies, Notebooks, Mugs (Anything that is not apparel)?
First thing you should do when a customer walks into the Nest
What is Smile and say "welcome to the Nest! How are you?" and tell them about any sales going on?
Student worker discount
What is 20%?
Name of Artisan collection, and what it stands for
What is "FSS – Faculty, Staff, & Student"?
What is 3?
3 vendors the Nest uses
Who is 4Imprint, Embroid'em, Direct Results, Makerspace, Herff Jones?
2 ways you can make a customer feel welcomed
What is small talk, smile and greet them, be engaged in their conversation?
Action to take when you forgot to clock in
What is email Cassy and Brooklynn, write it on the whiteboard?
You do this when a customer comes in and you were on your phone
What is "put it away or face down behind counter"?
The year the Entrepreneurial Leadership Program inherited the Nest
What is 2022?
Nest's Email for customers and Vendors to contact the Nest
What is nest@waynesburg.edu?
Prompt to answer the phone
What is "Thank you for calling the Nest, this is *your name*. How can I help you?"
How you treat a friend or family member comes in
What is the same as any other customer?
This is how often we need to change the mannequins
The company that managed the Nest before the Entrepreneurial Leadership Program
Who is Direct Results?
The voicemail box passcode
What is 184984
Actions to take if a customer can not find their size
What is check inventory in Clover, check the attic/basement, tell them we are out of the item but they can contact us to see if we are getting more in stock, offer alternatives?
3 items you can wear with a WU shirt on shift
What is Joggers, Leggings, Jeans without holes?
6 colors of Fall Collection
What is Russet, Sand, Navy, Orange, Military Green, Brown Savanna?
What is 84 E Wayne St?
You need to explain the Nest to a New Customer
What is "The Nest is Waynesburg University's official on-campus apparel store, and it is a student-operated learning lab under the management of the Entrepreneurial Leadership Program and the eHIVE"?
Actions you would take when a customer asks you a question about something, and you do not know the answer.
What is "I am not quite sure, but let me find out for you", get their information to give to a GA or Cassy to reply to them?
Action to take when a faculty or staff member wants to use their faculty/staff discounts
What is "ask for their ID"?
Current Sale
What is Fall Sale – 20% off all WU Gear, Yellow Dot additional 10% off/ 30% off, Blue dot, additional 20% off/40% off?
Percentage of merchandise that was made in the Makerspace
What is 50% - 60%?