Menu Knowledge
Which flatbread OR pizza is topped with cherry tomatoes, fresh mozzarella, pesto, and balsamic glaze?
What is Caprese Flatbread?
Which cocktail includes house infused vodka?
Apple Cinnamon Mule
15-45 seconds
What could you say to a customer who received the wrong order?
"I apologize about that - let me fix it right away."
Notify your MOD!!!
Which common beverage is made from fermented grapes?
Wine
What are the main ingredients in the Southwest Quesadilla?
What are chicken, onions, peppers, cheese, and bacon?
Which cocktail is vodka based and served with orange soda?
What is The Brookridge Banger?
When should you refill waters/sodas/teas OR ask if the guest wants another drink?
When they are about halfway done with their drink.
What should you NEVER say to a guest who complains about slow service?
What should you say instead?
"Deal with it." "You'll have to wait."
"I apologize for the delay."
Notify your MOD!!!
Which herb is typically the main ingredient in pesto?
Basil
Which entree is served with brandy peppercorn sauce, au gratin potatoes, and broccoli?
What is Brookridge Butcher Cut?
Which old fashioned contains a split between barrel aged gin and KC whiskey?
What is Truman's Conspiracy?
When should you check back with a table after their food has been delivered?
2 min/2 bite Check-In
You should check on your table and make sure everything is okay after they have been able to start eating their food/have had a few bites.
A customer is unhappy with their dish - how do you turn this into a positive experience?
Notify your MOD!!!
What is "umami?"
Umami is a "fifth taste" that describes savory flavors
List all the toppings on the Out and In Double-Double.
What is cheese, grilled onions, tomato, grilled onions, and special sauce?
Which drink is a twist on a classic cocktail but made all white?
Send it on one, then split. Toggle between names with the drop down. Use the blue plus to add each member as you add their order. With the second two, do not hit send until every order is entered.
How would you handle a guest complaining about a missing side or modification?
Apologize, acknowledge the mistake, correct immediately, and follow up to make sure they are happy.
Notify your MOD!!!
Name one red and one white wine varietal.
Red: Cabernet Sauvignon, Pinot Noir, Merlot, Chianti, etc.
White: Chardonnay, Sauvignon Blanc, Riesling, etc.
Name all components of the Buffalo Chicken Cobb. (Name at least 6 to get all points.)
What is romaine, crispy buffalo chicken, bacon, cherry tomatoes, cucumbers, roasted corn salsa, hard boiled eggs, bleu cheese crumbles, and ranch dressing?
Name one of the two cocktails on our menu which use egg white and describe the flavor profile.
(Half points if you can name the drink but not the flavor profile)
La Lolla - Bitter, Floral
The Silver Fox - Tart, Slightly Bitter
How do you prioritize tasks when multiple tables need something at the same time (drinks, food, payments)?
Complete the most urgent tasks first (ex. running food before it dies in the window), ask for help running items (ex. ask a teammate to run your drinks, food, etc.), communicate with your tables (ex. You see your table is ready to pay, let them know you will be back in a moment).
Provide attentive, friendly, and knowledgable service. Greet warmly, anticipate needs, and make a memorable experience for them.
(This goes for everyone, not just prospective members.)
What spice is known as the most expensive by weight in the world?
Saffron