Stratus Menus
The menu that allows technical agents to add new user extensions or seats to a domain.
What is USERS?
What is the command that is added to the notes of a number to automatically move it to the SMS numbers list in inventory?
- addsms
The fax to email domain for fax03?
number@theirfax.com
What is the most common phone screen resolution?
480 x 272 pixels
You receive a call from a customer for assistance with configuring holiday routing. You create a temporary holiday time frame and auto attendant. Where will you add this information and how is it enabled?
Add the timeframe to the answering rules within the inbound routing user and reprioritize it by dragging the timeframe to the top or above the business hours timeframe.
The menu in which music samples can be added and then heard by a caller placed on hold.
What is Music on Hold?
How many numbers can a campaign support?
49
The fax to email domain for Stratusfax.
number@fax.services
What is the name of the software that agents will use to edit and resize customer logos?
GIMP
A customer calls into the helpdesk for assistance with his business's call flow. He stated that he would like the phones to ring six times to provide the office staff enough time to answer the phones. If no one answers, he would like the calls forwarded to the receptionist's extension which is 101. How would this call flow be configured? (Please also state the correct extension assigned to a queue )
Main huntgroup (ext) that rings all extensions for 30 seconds and then forward if unanswered to voicemail 101 (Receptionist
The menu that is used to ring a large group of phones in a predefined order.
What is Call Queues?
How many campaigns are need for 60 numbers?
2
What is the fax to email domain for the newest fax service?
<faxnumber>@stratusfax.cloud
What is the name of the Spectrum VoIP mobile app?
Spectrum VoIP Stratus
To properly configure a device to Stratus what are the two processes that must occur? Please state how the device obtains the configuration and how it is provisioned.
The device must register and provision to stratus.
The registration comes from the sip credentials in the user extension and the device is provisioned using the stratus URL (Place the URL in the chat).
The menu that Office managers can use to generate reports for their domain and agents can use to log into the call queue at the beginning of each shift.
What is Call Center?
What is the fee if a customer is enrolled to text but fails to use the service for 90 days?
$500 fee for non-use after 90 days.
Configs
The name of the software that is used to configure and update directories.
Notepad ++
A customer calls into the helpdesk and states that he is not receiving faxes to his email and his faxes are failing when he sends them outbound. You verify that he is currently using the fax03 platform. Please state how you would possibly troubleshoot this issue?
Enable/ Reenable the domain
Add your work email to the list of recipients and advise the customer to send another test fax.
Delete and reconfigure the account.
Ensure that the number is disabled in stratus.
Move the number to FaX03 from Stratus Ospreys in bandwidth.
What is an Auto ATTENDANT?
What are the associated charges when a customer is approved and verified to text with Spectrum VoIP's services?
PORTAL_MENU_SHOW_INVENTORY_FAXNUMBERS
PORTAL_MENU_SHOW_FAX
STRATUS_FAX_ENGINE
The name of the hosted directory that technical agents will use to house directories and logos? Please also indicated the saved format for each file.
Directory.xml
Logo.png
You receive a call from a customer stating that their device has been down for a few days. Here is what you know:
- The device is receiving an ip address.
- The device provisioned but did not register
What are the possible ways to troubleshoot this issue and a possible resolution?
Change the transport method to tcp, tls
Remote into another device and copy the configuration settings from the Gui
Power cycle
Change the ports 0, 5060, 5061 for the domain/proxy or the outbound proxy
Resolution: Send the customer the recommended firewall settings