Brand & Products
An account that offers unlimited ATM Reimbursement and can earn up to 3.30% Annual Percentage yield on balances up to $50,000. Balances over $50,000 do not earn any interest.
What is a Rewards Checking Account?
In XP this level houses the customer's address, phone number, email address, security word/hint, social security number, and Risk Rating
What is the CIF Level
A request sent on behalf of a customer to perform an action and/or resolve an issue that involves another department or team to assist.
What is a case?
The system used to view customer's applications and status.
What is Enrollment?
The first acquisition to keep the brand alive, meaning customers can open a branded Checking, Savings or CD account.
What is the Nationwide Acquisition?
The level that accesses the debit card associated to an account.
What is the Debit Card/ Passport Level?
Used to take phone calls and change your status based on what you are currently doing (update for breaks and lunches)
What is Five9
The application used to assist consumer customers when they are having issues logging into Online Banking.
What is UDB (Universal Digital Banking)?
An account that earns 1.00% cash back on signature-based purchases.
What is the Cashback Checking Account?
A status in which the card has been shut down, and cannot be reactivated.
What is a Hot Card Status?
The section(s) that shows contact between the customer and the Bank. This can be a phone call or email.
What is Engagement View and Activity History?
A series of questions that relate to a customer’s past that is asked to help identify the customer.
What is a KBA (Knowledge Based Authentication)?
The known brand in which customers are able to open a Money Market or Savings account only.
What is UFB Direct
Account conversion, courtesy reversals and internal transfers are all actions that can be performed at this level in Xperience.
What is account level?
A request for an increase that is applied to the account for a 48 hour period so that the customer may deposit, transfer or pay funds due to the account reaching a max daily or monthly limit.
What is a temporary limit increase request?
A read only system in which is used to research a customer's Bill Pay, External Xfers and Pay it Now limits.
What is Payveris?
Available using the PDF- “Deposit Account Agreement & Schedule of Fees”. This covers accounts that were moved into the Axos brand, but are no longer offered anymore. Customers are allowed to keep those accounts open but cannot open those types of products anymore.
What is a Legacy Account?
Transferring funds from an Axos branded account to another Axos branded account.
What is an internal transfer?
The case type that is used when Secure messages sent through Universal Digital Banking platform during a customer being signed in.
What is a UDB Inquiry Case Type?
System used to view if Apple, Samsung and/or Google pay is set up.
What is VISA Online?