Tripspark
The primary way to look up a member
What is Date of Birth?
Subject line of email, for member not using our providers on scheduled trip
What is Gas Reimbursement
Wait time to schedule a trip?
How long is 48hrs?
Call queue to locate where a provider is
What is Where's My Ride?
To feel valued, appreciated and respected
Basic needs of a member
Name the screen to schedule trips.
What is Manage Booking?
Type of email do you send when a member is ready to be picked up from their appointment?
What is a Will Call?
Types of trips: Chemo, Dialysis, High Risk Pregnancy
What are Urgent trips?
Changing phone setting to receive calls
What is Ready Status.
Open 24/7 365 to assist
What is the routing department
Format we use to enter in the time in Tripspark
What is Military Time?
Trip ID, Last name, Reason, Provider, Date
What is the Cancellation subject line?
16 year old member
What is minimum age requirement?
Explaining to router who is on the call and what the situation is before transferring.
What is a Warm Transfer?
15 min window for pharmacy trip
what is in and out
Screen that shows a summary of past, current and future rides
What is the Trips screen?
When do you send an Update Trip email?
What is "when you make changes less than 48hrs to a trip?"
Able to move with little to no assistance. While also living within .25 miles of a bus stop.
What is eligibility for Mass transit?
Example dialogue that appears on screen when a live call comes in.
What is the Call Script?
Group of people who pull calls and talk to upset members
Who is the escalation team
The 2nd restriction listed on the Member Profile screen?
What is Book No Trips?
The body of a discharge email
What is Member Name?
Who is the Discharge Nurse?
What is the Contact Number?
What Door are you being discharged from?
Member waiting up to 4 hours for transportation
What is a hospital discharge?
Time expired after a call and system changes phone status
What is placed in other?
or
What is other status?
What is to be ready time of 1 hour + travel time