Einstein
Control
X1
Welcome Kit
MISC
100
How can you check a customer's current PPV limit in Einstein?
Diagnostics -> TV -> VOD/PPV
100
The hub is installed behind the ______ _______ _______.
Customer's Personal Router
100
How many terminals can an X1 Media Hub support?
15
100
Norton Security Suite is powered by what technology?
Norton 360
100
What is the "Xfinity Refer a friend" program?
a customer referral program that rewards existing XFINITY customers with up to $500 in Visa prepaid gift cards when they refer a friend who becomes a new customer for qualified XFINITY service(s)
200
How can you determine if the home hotspot is enabled on a customer's gateway in Einstein?
Toolkits -> Internet -> Xfinity WiFi -> Xfinity WiFi Home Hotspot -> Public SSID
200
There are no __________ required for Control.
Contracts
200
How many tuners does the X-1 have?
5 (4 recording and 1 live)
200
What online feature provides 2GB free backup protection?
Secure Backup and Share
200
What are the minimum service tiers new customers would need to sign up for to be eligible for the Xfinity refer a friend program?
TV=Digital Starter, Internet=Performance, Voice=Unlimited, Home= Secure 300
300
How long are alerts listed in Einstein?
Up to 7 days
300
What does iHub stand for?
Insight Hub
300
How many apps are offered on an X1 DVR?
8
300
What Norton feature can: track your child's web browsing history, set time limits for online access and monitors your child's instant message history?
Norton Online Family
300
Visa prepaid cards for the Xfinity refer a friend program expire how many days after issue?
90
400
How long does it take to receive feedback when recommending a change in Einstein?
2 business days
400
What is the LAN port for on the iHub?
Pairing cameras
400
Who offers support for the X1 set top box?
NASR
400
What is the name of the basic support that comes with Xfinity internet?
Core Support
400
(CMTS)
cable modem termination system
500
How often are inventory levels updated in BAM/Service Centers tool?
Every 30 minutes
500
What are the packages offered for Control?
Basic, View, Eco, View-Eco, and Total
500
What does iP-St mean?
IP Acquisition Starts
500
What is the website that Comcast uses to list the phone directory?
Ecolisting.com
500
a utility that traces a packet from your computer to an internet host is?
Trace route
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