Paragon Values in Action
A manager realizes that important information was not communicated to a resident. Instead of blaming another department, the manager accepts responsibility and works to correct the issue.
What is Accountable?
The team member you call when you are interested in knowing more about best practices with your dept and how the industry handles some operational challenges.
Who is Rebecca Catalanotto
The Village at Gainesville is located on a campus covering approximately this many acres.
What is 109 acres?
This customer relationship management system helps organize prospective resident information, track leads and support the move-in process.
What is WelcomeHome?
Paragon’s mission is to empower each resident to live life with these two qualities.
What are purpose and joy?
Before making a change that will affect residents and associates, a leader listens to their concerns and considers their individual needs and perspectives.
What is Respectful?
The team member you call when you are interested in your budgeted allowance for a specific G/L and how it has trended over the past 3 years.
Who is Christy White?
These three levels of living at The Village are commonly abbreviated as IL, AL and MS.
What are Independent Living, Assisted Living and Memory Support?
This dining system supports point-of-sale transactions, resident meal charges and culinary account tracking.
What is FullCount?
According to Paragon’s vision, these two qualities are the bedrock of its culture.
What are respect and authenticity?
After receiving feedback that a new process is not working as intended, the team adjusts its approach and applies what it has learned.
What is Adaptable?
This team member can help you with any UKG related questions.
Who is Heather Cason?
This concierge-style program provides personalized services such as laundry assistance, meal delivery, escorts, companionship and errands.
What is At Your Service?
This electronic health record system helps Health Services document resident care and improve communication across departments.
What is Alis?
Paragon believes senior living should be a destination where this is merely a number.
What is age?
A team challenges the phrase “We’ve always done it this way” and tests a new approach designed to improve the resident experience.
What is Pioneering?
If you need support with addressing a leadership growth opportunity, contact this team member.
Who is Loretta Neal?
According to local history, this lake on The Village campus once supplied water power for a cotton gin.
What is Gin House Lake?
This feedback platform gathers input from residents and families so concerns can be identified and addressed more quickly.
What is WeCare Connect?
The name Paragon comes from the Italian and French word paragone, historically referring to a touchstone used to test the quality of this precious metal.
What is gold?
An associate notices a resident may need extra assistance, takes action before being asked, and follows through to make sure the resident has an exceptional experience.
What is Outstanding Service?
This team member is the best to go to for support creating a new excel spreadsheet that helps you calculate your dept performance compared to industry standards.
Who is Henry Perez?
Residents at The Village can choose from this many distinct floor plans across the community.
What is 27?
This resident safety system allows residents to request assistance and helps associates respond to calls more efficiently.
What is Sage?
Of Paragon’s nine original team members, this many joined directly from The Village at Gainesville.
What is seven?