Reage
How many Days Past Due must an account be in order to qualify for the Reage program?
What is --- At least 31 dpd
What is --- S46
Confirmed Attorney represented accounts get routed to what state in CACS?
What is ---- S49 Confirmed ARA.
While on the CCCS program customers will still receive late fees and interest charges, True or False.
False, While on the CCCS program late fees and interest charges cease.
Deferred debit cards receive interest and late charges, True or false?
False
What screen in TS2 should be used to ensure a customers payment was successful paid on time or by the cycle date?
What is --- IAPS
Cease and desist accounts get routed to what state in CACS?
What is --- S45
If a phone call is placed to the attorneys office and the call goes unanswered or attorney is unavailable, what ARA letter is sent?
What is --- Attorney Represented Confirmation letter
Accounts that are denied the CCCS program, what letter is sent out?
What is --- Adverse Action Denial letter
In what year was this debt card discontinued?
What is --- 2023
All reage payments, whether the customer chooses 3 equal, 2 payments, or 1 lump sum (JWN), must all be made within how many days?
What is --- 61 Days or less
True or False- Cease and Desist letters are created for every cease and desist account and should first be sent for peer review before distribution?
False- No letters are create for the cease and desist process.
What ARA follow up letters gets sent out on the 30th day of account handling?
What is --- Failure to confirm and Call Resumption Due to Non-contact letter
After completing the CCCS manual letter and sending it to the Distribution team, where should confirmation of distribution be saved?
What is --- The Elite collective folder
Nordstrom debit cards charge off at how many days past due?
What is --- 90 DPD
A manual reage is performed when all eligibility requirements are met but a previous manual reage is present in the last ______ months, preventing a ________ reage to occur.
12 months, systemic/ auto
When working written Cease and Desist POA's, what two stamps need to be added before saving the POA document to share-point?
What is --- Approval stamp, Received stamp.
What is the current SLA for moving accounts from s30 to s27?
What is --- 1 business day.
What fax number should USBC proposals be faxed to?
What is --- 864-239-4694
What is --- 1-866-445-0433
JWN customers have the ability to pay their reage off in 2 payment, 3 payments and?
1.One lump sum payment (that totals 3 monthly minimum payments)
When working written Cease and Desist POA's, in addition to saving the POA to "Written request" in share-point. What additional place in share-point should the document/ email be saved?
What is --- Completed worked emails
When routing accounts to S27 in CACS for pending ARA, what should be entered into the Correspondence hold code field in TS2?
What is --- 134.
Approved, Denied and Counter-offered proposals must be faxed back where?
What is --- Back to the Third party company
If an account remains delinquent and cycles twice, it is then moved to collections at 1 DPD or ____ days from purchase?
What is --- 45 Days from purchase