The Policy Playbook
Employees are required to acknowledge or fully respond to all internal, non-emergency emails within this specific timeframe during regular business days.
What is 24 hours?
Our virtual Monthly Admin Meetings are scheduled to occur on this specific recurring day of the month.
What is the first Saturday?
This is the exact dollar amount billed directly to a family for any late cancellation or client no-show, which cannot be covered by insurance.
What is $25.00?
This is the baseline, mandatory time of day by which a staff member must complete and submit their official Incident Report Form.
What is the end of the day?
This service classification is selected in AlohaABA exclusively when delivering direct client therapy.
What is Direct 1:1 97153?
To see your bi-weekly pay statement details or change your banking information, you must log into this specific payroll platform.
What is RUN Powered by ADP?
To ensure strict IBHS record-keeping, every training session entered into AlohaABA must be marked under this specific Service category.
What is Employee Training?
If a client is a no-show, field staff are strictly required to remain at the session location or on telehealth for at least this long while waiting for a response.
What is 15 minutes?
The policy text explicitly defines this specific word as "any unusual, unexpected, or potentially harmful event that occurs during service delivery.
What is an incident?
For 1:1 client direct sessions, electronic signatures must be successfully collected within this strict window after a session ends.
What is 5 minutes?
To protect health and safety, an employee experiencing a fever or other contagious symptoms may not return to work until they have been completely symptom-free for at least this long.
What is 24 hours?
Training schedules are provided well in advance to ensure our agency remains compliant with this specific Philadelphia labor notice requirement.
What is the Philadelphia Fair Workweek?
To avoid a late cancellation penalty, parents or guardians must give a minimum of this much advance notice before the scheduled session start time.
What is 1 hour?
The policy lists several client behaviors to report, but it also mandates reporting structural issues, explicitly naming this phrase as a required trigger.
What are unsafe environmental conditions?
Intentional misreporting, late timesheet entry, or failing to select the correct service dropdown may result in formal corrective action and this financial consequence.
What is delayed compensation?
Although this substance is legal for medicinal purposes in Pennsylvania, EBS strictly prohibits its use, possession, or distribution while representing the company.
What is Medical marijuana?
Under Path B of the RBT reimbursement policy, EBS will cover out-of-pocket coursework expenses up to this specific maximum dollar cap.
What is $100.00?
When updating a canceled session in AlohaABA, staff must select from three specific status options: Late Cancellation, No Call/No Show, or this final choice.
What is Client Cancellation?
To find interactive responder links for any official EBS form, staff must open this specific document located inside the Employee Resources folder.
What Internal Links & Employee Resources?
Employees are required to complete this specific action on their own digital timesheets to check for discrepancies before payroll processing runs.
What is auditing?
This specific 3-digit lifeline is listed for 24/7 mental health crisis and emotional support in Philadelphia.
What is 988?
Although completing the 40-hour training course is a mandatory condition of employment, sitting for this specific component of the path is completely optional for technicians.
What is the RBT exam?
According to documentation protocol, if a client fails to show up and doesn't communicate within the 15-minute grace period, staff must change the appointment status to this exact selection.
What is No Call/No Show?
To satisfy strict clinical documentation standards, all written incident reports must remain purely factual, chronological, and entirely free of this element.
What are personal opinion/speculation?
According to Section I, accurate billing, regulatory compliance, and this third administrative process rely entirely on precise appointment management.
What is payroll processing?