Non-Lender Portal vs Lender Portal
In which type of claims can you use LOG details?
Non lender portal
All Lender Portal (LP) assignments received on Fridays with a Saturday due date will be diaried for which day?
Monday
If the lienholder holds the title electronically, what should we request from the lender once the payment has been issued?
Lien release
Where should the Geico Payoff template be used in Geico Assignments
Seller notes
If we obtain the payoff without needing extra documents, where do we enter the template to inform the seller?
Directly on seller notes
We should ask for the payoff on a LP?
NO!!!!!
If today's date is 04/30/2026 and the LOG TAT provided to you is 3 to 5 business days, then please select the follow up date
5/6/2026
What is the original title and why does the yard need it?
A document that shows ownership of the vehicle and the yard needs it to salvage the vehicle
When the Lender says, the payoff needs to be requested via email or fax, what are the mandatory information we should take from lender
Email or fax details, Owner name on the title and Verified Payment Address
When we call a lender to request missing information for a claim, where do we enter the note?
Using LOG details
How do we work on an Ally Claim and in which type of claim do we usually see them?
We call after 24 hours and usually it's a LP
When do the SLA starts for the new request
Time When the New request hits the Queue
What is a Lien release?
A document from a lienholder that release the lienholder’s ownership interest of a vehicle
Ask the seller to update the assignment portal with the correct lender listed as (Lender Name), re-upload documents, and resend assignment.
I (emailed/faxed) SB, VE, and LOGR to (email address/ fax number) in Internal notes
If we have used LOG details to request owners verbal authorization, what is the next step when the seller informs the owner provides authorization
Call the lender as soon as possible
What do we do on the 4th FU unresponsive day on an OneMain claim?
We send another FU message to the lender and dairy out for the next day
All Follow ups should be diaried out as
EST: 2:00 PM & CST 3:00 PM
What does the lienholder do to the physical title once they receive the payment?
They will sign it to release the lien and mail it to the yard
If the year, make and model are missing or incorrect in the assignment, what should be done?
We must ask the seller to update the information and regenerate a new settlement breakdown .
If a lender can not find the account using the VIN, how do we inform them
Using LOG details
Please mention the order of the Seller note we would be working once Geico gets here and what means every section
Agent:
PO:
Per Diem:
GTD:
Overnight/standard Address:
Fax:/Email:
Acct #: t
Title:
Docs:
TAT:
When a lender is contacted twice in the same day and both attempts result in voicemail, the assignment must be diaried out to the next business day. Please select the appropriate follow-up time when setting the diary.
Time Zone: CST PST MST : 10:00 AM & 09:00 AM EST
What is the process the lienholder follows after the payment is received when the DMV holds an electronic title on behalf of the lienholder?
The lienholder will release the lien electronically and have the DMV mail a lien free paper title to the yard
When there is an incorrect lender in the assignment, but you have the correct lender information. What should be done
Ask the seller to update the assignment portal with the correct lender listed as (Lender Name), re-upload documents, and resend assignment.
If we need to request the payoff via email, do we need to use LOG details to inform the seller
no, directly on seller notes