Ch 4 (97-126)
Researchers have found institutional habits in almost every organization or company. According to Geoffrey Hodgson, "Individuals have habits; groups have___"
Routines (103)
According to Travis Leach, Starbucks training changed his life. Most crucially, it taught him what?
Willpower (130)
What phrase is used as standard procedure at most hospitals to make sure mistakes are avoided?
"time-out" (155)
Executive Robert Barton got fired from ALCOA because he didn't do what?
Report the incident (124)
What common problem do businesses that rely on entry-level workers face?
Employees lack self-discipline (140)
Organizational rivalries can be kept in check by utilizing routines and _______.
Truces (164)
How do small wins fuel transformative change?
They create new structures and establish culture where change becomes contagious (109) OR by leveraging tiny advantages into patters that convince people that bigger achievements are within reach (112)
Giving employees a sense of ____ can radically increase energy, focus, and productivity.
Agency OR Control (151)
Reform is usually possible only once a sense of ______ takes hold.
Crisis (177)
What Keystone habit helped individuals lose twice as much weight?
Food Journaling (120)
What term is used to describe how patients would handle a specific moment of anticipated pain?
Inflection points (143)
What single item set up a chain reaction that killed 31 and injured dozens at King's Cross?
a burning tissue near an escalator (166)
Swimming coach Bob Bowman used what phrase to "cue" Michael Phelps before swimming?
"watch the videotape" OR "put in the videotape" OR "get the videotape ready" (111-2)
Mark Muraven's experiment asked college students to complete a puzzle, but only after being offering what two items of food?
Cookies and radishes (135-6)
The Underground was run by the "Four Barons," the chiefs of what four types of engineering?
Civil, Signal, Electrical, and Mechanical (168)