Revenues💸 are cute!
But so is my 🐈
But so is my 🐈
This metric is ADR × Occupancy.
What is RevPAR?
In this cost center the supplies, laundry, external labour and TA commissions are booked.
What is the Rooms Department?
This is the highest cost in the M&E & F&B department for RHG with 41,9% of total revenue.
What is Payroll (fixed and contracted labour)?
These are the 3 other Departmental Cost Centers impacting the Profitability of the hotels.
What are A&G (Administrative & General), A&S (Advertising & Sales or Sales & Marketing) and R&M (Repair & Maintenance)?
This profit line is often used as “property-level performance,” calculated after departmental costs and undistributed operating expenses are deducted from the revenue.
What is GOP (Gross Operating Profit)?
These are the 5 Clubs of RHG.
What are the 1. Club of M&E 2.Club of Revenue 3.Club of Web 4.Club of Sales 5. Club of Voice
This is the flow-through % for every EUR more earned via ADR which should be delivered to the bottom line.
What is 85% flow-through?
These are the 4 Cost Centers that belong to the F&B Departmental Costs.
What are Payroll, COGS, F&B other variable costs (supplies & equipment, laundry) & Travel Agent Commission.
These 4 Departmental Costs are booked under A&G in the USALI.
What are General Management, Human Resources, IT and Finance & Accounting?
This measures how much of incremental revenue becomes profit (e.g. €45k profit on €100k revenue).
What is flow-through percentage?
These are 4 tools which the hotels and the operational departments are using to optimize their profitability.
What is PMI or Pulse Productivity Tool, Pulse, Power BI Reporting & Hotelkit.
This Pulse Dashboard shows the Q1-Q4 OTB, BGT, FCST figures for Rooms, F&B, M&E & Other (and is personal favourite of Claude).
What is the Forecast Evolution dashboard?
A banquet coffee break costs €3.40 pp and sells at €9.00 pp. The gross margin % is approximately?
What is 62% (margin €5.60 ÷ €9.00).
This important task of the revenue team avoids operational mis-planning like wrong planning of labour and manning, and incorrect purchasing volumes which leads to reduced profitability.
What is Accurate Forecasting?
Unlike GOP, this profit measure subtracts rent/lease costs, management fees, insurances and property & miscellaneous taxes.
What is EBITDA?
This is the total revenue RHG wants to achieve for EMEA Leased & Managed Hotels in 2026.
What is 755 MEUR?
(RO 591 MEUR, FB 77 MEUR, ME 94 MEUR, OTH 9 MEUR)
🎁 : This is Gaby's favourite Drink.
What is Champagne?
🎁: Who are your absolute Favorite Regional Director of Revenue Optimization and Managing Director?
Who are Gaby & Claude?
These 4 costs are fixed when a room is sold no matter the price.
What are 1. Toiletries 2. Towels & Linen 3. Coffee, Tea & Water 4. Guest Stationary
This is a productivity KPI described as “Revenue per labour hour,” used in PMI/Pulse Benchmark Tool.
What is RevPOLU?
🎁 : This is Claude's favourite colour.
What is Orange?
Which business is more profitable : A) 100 rooms with 100 EUR ADR without 15.000 EUR M&E/F&B or B) 100 rooms with 50 EUR ADR with 15.000 EUR M&E/F&B. Cost per room = EUR 30. F&B profitability = 25%.
What is A? (100 rooms x 100 EUR = 10.000 EUR w. 3.000 EUR costs. Prof. = 7.000 EUR and no cost in F&B)
What is B? (100 rooms x 50 EUR = 5.000 EUR w. EUR 3.000 costs. Prof. = 2.000 EUR + 15.000 x 25% = 3.750 EUR prof. = 5.750 EUR profit.
This is a data driven method to increase F&B profitability by evaluating each dish based on Profitability & Popularity.
What is Menu Engineering?
This approach helps you decide which items to promote, adjust, redesign, or remove so your menu drives maximum profit—not just revenue.
🎁 : This is the most profitable Managed Hotel in EMEA in GOP% in 2025.
What is Radisson Resort & Residence Zavidovo? A whopping GOP of 70.2%!
🎁 : This is the most profitable Leased Hotel in EMEA in GOP% in 2025.
What is the Radisson Blu Edinburgh City Center? An amazing GOP of 59.2%!