Concepts
Quotes in the Book - "Author"
Definitions
Which "Trap"
100
These traps are about the terms in which the IT team conceives and communicates the value it provides to the rest of the organization.
What Are Visibility Traps? [page 17]
100
"When we are no longer able to change the situation, we are challenged to change ourselves."
Who is Victor Frankl? [Page 17]
100
The beliefs and habits that seem to be good (or at least not bad) but actually lead to trouble.
What are Value Traps?
100
Delivering without question on every request is setting up IT as an "order taker". Falls in this trap.
What is Role Trap? [page 38]
200
Every business does these types of activities to keep the business afloat but the activity itself is not tied to revenue.
What is "Run the Business" or "Lights on" activities? [page 21]
200
"Insanity consists of doing the same thing over and over again expecting different results."
Who is Albert Einstein? page 17
200
The traps about the terms with which the IT team conceives and communicates the value it provides to the rest of the organization.
What are Visibility Traps? [page 18]
200
Executives sees what is brought to their attention. If IT doesn't make a point of bringing value to their attention, it is much less likely to be seen and acknowledged.
What is visibility trap? [page 19]
300
This means it is all about the business, NOT about IT.
What is Communicating Value? [page 25]
300
"At the End of the Day, I'm a business executive who's committed to the top line and the bottom line as any other executive"
Who is Guido Sacchi, CEO Moneta Corporation (Former CIO, CompuCredit)? [page 37]
300
The traps about how the IT team's execution and delivery are perceived by users.
What are Excuse Traps? [page 29]
300
When rules are rigidly enforced with little understanding or opportunity for exception, then the rules - and the rule makers - become obstructions
What is excuse trap? [page 31]
400
Perfection may not be possible, but "this" should be given.
What is Excellence? [page 31]
400
"I pitched a million dollar database upgrade to the CIO, my boss, and he said, 'Nobody cares' about the database. You have to pitch it in a way everyone cares about it.' So we called the project 'enterprise foundation project.' We told everybody, 'This is our foundation, and it has to be strong or the house won't be strong.'"
Who is Trey Lewis, CIO, Campus Crusade for Christ? [page 27]
400
The measure of value for business activities achieving the right level of quality at the best possible price.
What is "price for performance"? [page 21]
400
Pushing back is not the same as stating follow our IT rules. By pushing back IT leaders can help customers get what they really need and not just what they are asking for. Pushing back effectively starts with a foundation of credibility that comes from effective delivery.
What is role traps? [page 39]
500
If Bill Marshall would not say it "in those terms", then neither should Bob MacTaggart nor his IM team. This is the description of the rule.
What is "The Head of Sales" Rule?
500
"If you don't know where you are going, you will wind up somewhere else." HINT: Not in Chapter 2
Who is Yogi Berra? [Chapter 9 page 174]
500
Traps that revolve around relationships.
What are Role Traps?
500
What executives ultimately want from IT is not alignment nor being treated like a customer. Executives want outcomes.
What is role traps? [page 36]
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