Reconstruction
This term refers to the entire sequence of client interactions with an organization, from the initial meeting to the final farewell
What is the "primary process"?
In the commercial world, this type of advertising, which began in the 1930's, helped initiate the focus on recruiting customers and clients for services.
What is "advertising"?
This process of selecting clients, which may involve data gathering and classification, is common in both commercial and non-profit services, ensuring that only suitable clients access certain services.
What is "risk selection"?
This phase in a service organization involves the transformation of raw inputs into finished outputs, and requires careful coordination of client interactions and organizational processes.
What is the "transformation phase"?
In this phase of service delivery, producers typically focus on the distribution of their products, and the first face-to-face interactions often take place between clients and service organizations.
What is "the winding-up phase"?
This type of organizational change is responsible for making service delivery at DIMAS more flexible and efficient, as organizations streamline their processes
What is "flexible streamlining"?
When it comes to attracting clients, DIMAS, like many service providers, is increasingly concerned not just with basic needs but with this aspect of services, which can influence people's decisions to seek help.
What is "symbolic meaning"?
This type of client takes place behind the scenes, where individuals are categorized and denied service based on certain criteria like behavior or appearance, potentially leading to accusations of discrimination.
What is "informal selection"?
This type of service system seeks to standardize delivery through a carefully organized system that ensures smooth performance and minimizes unexpected events such as complaints.
What is "mass service"?
Some organizations, such as hospitals or schools, face this challenge when clients or students leave prematurely, which can negatively affect the organization's outcomes or reputation.
What is "premature client departure"?
In a reconstructed service process at an organization, clients move between departments or even other organizations, to complete their service journey.
What is the "geography" of "service delivery"?
This modern technique, which involves analyzing consumer data, allows organizations to better understand the behavior and needs of potential clients, and is increasingly used by both commercial and public sector services.
What is "ethno-marketing"?
These types of services involve a tailored conversation where the service professional collaborates with the client to understand their unique needs and preferences, resulting in a customized service plan.
What us "personalized care" or "individualizing dialogue"?
A service provider that requires the client to perform part of the work themselves, such as selecting items or assembling products, while still being supported by logistical arrangements from the organization.
What are "enabling services"?
These types of service often employ "limiting contracts", trying to hasten client exits, particularly when clients no longer need the service, as seen in hospitals and social security systems.
What are "exit strategies" or "limiting contracts"?
This concept, introduced in service management literature, describes the invisible divide between client-facing activities and those handled behind the scenes by professionals in an organization.
What is the "Line of visibility"?
The government, much like commercial services, uses this practice to gather data on clients and citizens to better understand trends, such as aging or migration.
What is "data mining"?
This is the phase of service delivery where the client's needs are assessed, and decisions are made about the type of treatment or process they will undergo, whether it be behind the scenes, with professional discretion, or face-to-face
What is "client classification"?
This concept to how various departments within an organization, such as security or catering service at an airport, depend on one another form the smooth operation of the service often without the client's awareness.
What is "pooled interdependence"?
This term describes the freedom clients have to continue or discontinue their relationship with a service organization, particularly in mass services and voluntary associations.
What is "voluntariness" of client commitment?
Contrary to the trend of services converging toward a single direction, this aspect of DIMAS's operations has remained intact, influencing how the organization reconstructs its service delivery processes.
What is the "diversity of core services"?
This common recruitment issue involves services, including DIMAS, setting thresholds or managing the physical access of potential clients to ensure a manageable flow of new contacts
Answer: What is "regulating access"?
Some services, like DIMAS, may use this method to help manage the flow of clients by providing a predefined set of choices, often in the form of a standard list, that clients can select from.
What is “standardized classification” or “menu-based service selection”?
This form of professional interdependence occurs when multiple specialists must work simultaneously and continuously adjust to each other's contributions, often requiring mutual consultation and cooperation.
What is "reciprocal interdependence"?
These client evaluations are designed to assess service quality, focusing on accessibility, physical image, and the courtesy of service professionals, rather than on internal processes.
What are "client satisfaction surveys"?