+RESPECT (+10 credits) — it disagrees openly while explaining the reasoning, instead of dismissing the person.
"I understand your point, but I don't agree. Here's why." — +RESPECT or –RESPECT?
100
It sounds polite, but the tone and subtext signal dismissal / passive aggression — agreement on the surface, disrespect underneath.
"Fine. If that's what you want." — What's wrong with this?
100
It dismisses the employee's workload and concerns instead of acknowledging them and problem-solving together.
Manager: "Everyone is busy. Just get it done." — What makes this disrespectful?
100
–10 Respect Credits (dismissing the idea without engaging with it).
A colleague presents an idea. The manager responds: "We've already discussed this." — What's the tax?
100
FALSE — Respect ≠ being nice. Respectful people still disagree; the difference is HOW they do it.
True or False: Being respectful means avoiding disagreement and difficult conversations.
200
–RESPECT (–10 credits) — it shuts down the idea and the person without exploring it.
"That's not going to work. We've already tried that." — +RESPECT or –RESPECT?
200
Talking down to someone / signalling impatience — the subtext is "you weren't listening."
"As I already explained..." — What's the hidden message?
200
Example: "I know you have several priorities. What would you need to move so we can realistically get this done by 3?"
Rewrite respectfully: "We need this report by 3 PM." (The employee is juggling three other priorities.)
200
–15 Respect Credits.
The manager then interrupts before the colleague finishes speaking. — What's the tax?
200
Any two of: challenge an idea, say no, give difficult feedback, disagree, hold someone accountable, question assumptions, make a tough decision.
Name two things a respectful person can still do.
300
+RESPECT (+10 credits) — it invites the person to explain and shows genuine curiosity.
"Tell me more about why you think this will work." — +RESPECT or –RESPECT?
300
It's usually a warning sign that something disrespectful is coming — the disclaimer doesn't neutralize what follows.
"No offence, but..." — Why is this a red flag?
300
The snappy, defensive tone escalates the conflict. Better: "I want to help. I'm at capacity with X, Y and Z — which should I deprioritize?"
Employee: "I've already told you I'm working on three other things." — What's the disrespect, and what's a better version?
300
"Actually, that's a stupid approach." — –30 Respect Credits. Personal attacks cost the most.
Which behaviour carries the BIGGEST tax, and how much? ("We've already discussed this" / interrupting / "This doesn't make sense" / "Actually, that's a stupid approach")
300
It's vague and blaming ("again", "honestly") with no facts and no path forward — it attacks the person, not the problem.
"This report is late again. And honestly, the quality isn't good enough." — What makes this the disrespectful version?
400
–RESPECT (–15 credits) — disrespectful body language. Disrespect doesn't need words.
Rolling your eyes while someone explains their idea — +RESPECT or –RESPECT?
400
It can be genuine appreciation OR sarcastic dismissal — tone, timing and facial expression decide which one it is.
"That's an interesting idea." — When is this disrespectful?
400
The actual business objective — respect doesn't mean dropping the deadline or the standard.
In a respectful rewrite of a tough conversation, what must you still preserve?
400
–70 Respect Credits.
Add up the full conversation: "We've already discussed this" (–10) + interrupting (–15) + "This doesn't make sense" (–15) + "That's a stupid approach" (–30). Total tax?
400
Example: "The report came in two days late, and I found three errors that need correction. Let's understand what caused the delay and agree how we'll prevent it next time." — Same accountability, different respect.
Deliver this message respectfully: "Your report is late and contains errors."
500
–RESPECT (–10 credits). Better: "I see it differently — here's why." Respectful disagreement challenges the idea, not the person.
"You're wrong." — +RESPECT or –RESPECT, and what could you say instead?
500
Tone + facial expression + timing + context + body language.
Besides the words, what else do we need to understand the real meaning of a message?
500
Identifying the disrespect (+10), a respectful alternative (+10), preserving the business objective (+5), especially good wording (+5).
Name the 4 things points are awarded for in "Fix the Conversation."
500
30 Respect Credits (100 – 70).
The team started with 100 Respect Credits. After paying the full tax (10 + 15 + 15 + 30), how many credits are left?
500
"...stop paying it."
Complete the line: "Disrespect is a tax on every conversation. Today, we ______."