AW Facts
All calls are analyzed on the basis of two categories.
What are they?
Soft Skills, and Technical Skills
"Bohemian Rhapsody"
Queen
What has neck but no head?
A bottle
Giza Pyramids
Egypt
Who played Shrek?
Mike Myers
If a client places you on hold how long can you wait?
Maximum of (6) minutes
"10 Kilo"
Davido
What has hands but cannot clap?
A clock
Mount Rushmore
USA
Who played the Grinch?
Jim Carrey
Are we allowed to say we are the answering service when not asked?
No only if asked.
"Stairway to Heaven"
Led Zeppelin
I make a loud sound when I'm changing. When I do change I get bigger but weigh less?
Popcorn
Eiffel Tower
France
Who played John Wick?
Keanu Reeves
How many seconds of "dead air" is permissible?
10 seconds. Beyond a time frame of 10 seconds till 15 seconds will warrant coaching (in your QA evaluations). Dead air beyond 15 seconds could warrant a Not Yet.
"Material Girl"
Madonna
What has a head but no brain?
Lettuce
Niagara Falls
Canada & USA
Who played The Mandalorian?
Pedro Pascal
How many seconds do we have to state the answer phrase by?
Ensure to state the answer phrase is stated within the first 5 seconds of a call. An answer phrase stated between 5-10 seconds will result in a coaching. An answer phrase stated beyond 10 seconds will result in a Not Yet.
"Hey Jude"
The Beatles
What five-letter word typed in all capital letters can be read the same upside down?
SWIMS
Leaning Tower of Pisa
Italy
Who played the kid in Home Alone?
Macaulay Culkin